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SalaryJob Description:
Essential Job Functions
- Answers Help Desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
- Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
- Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
- Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Basic Qualifications
- High school diploma or G.E.D.
- One or more years of technical training in computer support preferred.
- Two or more years of technical or customer support experience.
- Experience working with company products and operating systems.
- Experience with solving computer related problems.
- Experience working with company escalation policy.
Other Qualifications
- Interpersonal skills to interact with customers and team members.
- Good communication skills.
- Organization skills to balance and prioritize work.
- Analytical and problem-solving skills.
- Ability to work in a team environment.
- Work Environment
- Remote Work only for Puerto Rico residents.
- May require work irregulars shift hours.
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. DXC's commitment to diversity and inclusive selection practices ensures qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the already-identified posters, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster, and any state or locality-specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state, and locality postings. Postings are available in English and in Spanish, where required. View postings below.
Disability Accommodations
DXC is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. If you are an individual with a disability, a disabled veteran, or a wounded warrior, and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email at least one week in advance of your interview. Please note: DXC will respond only to requests for accommodations due to a disability.
Salary Range Disclaimer
For individuals assigned and/or hired to work in the following states California, Colorado, Connecticut, Delaware, Illinois, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New York, Ohio, Oregon, Rhode Island, Vermont, Virginia, Washington, DXC is required by law to include a reasonable estimate of the compensation range for this role.
The base salary range represents the low and high end of the DXC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The range listed is just one component of DXC's employee compensation package. Other rewards may include a vacation policy and region-specific benefits.
At DXC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $35,776.00 - $36,832.00 annually.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
