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SalaryWould you like to collaborate with teams to deliver world-class customer service?
Do you enjoy working with customers to solve complex technical problems?
Join our global Solution Center
Our Solution Center staff are experts at creating winning customer experiences in-person. We have 18 Global Solution Centers. We utilize support methods through phone, live chat, ticketing, and employee self-service options. We work collaboratively with colleagues around the globe to craft and deliver solutions to our customers.
Become a trusted advisor to customers
As a Helpdesk Specialist, you will be part of Enterprise Infrastructure Services who support Corporate IT infrastructure. We evaluate, customize, build, and support products and tools to manage IT infrastructure and scale its operations
As a Help Desk Specialist, you will be responsible for:
- Providing world-class support to customers in-person at Solution Centers and over live chat, ticket and phone channels
- Providing support to peers in order to craft the best solution for our global customers
- Being able to utilize resources and hunt down solutions to complex problems
- Working with Senior Solution Specialists on presenting complete solutions to our customers' technical and functional needs
- Ensuring accurate and secure inventory management practices are followed to ensure compliance
- Providing actionable and in-the-moment feedback to your teammates to improve our
quality of service delivered
Do what you love
To be successful in this role you will:
- Have 5 years of software and hardware troubleshooting, upgrading and repairing; desktops, laptops, and associated hardware
- Be naturally curious, passionate about problem solving and constantly adapting and learning new things
- Be able to work 3 days in the Cambridge, MA HQ's.
- Maintain a clean, safe, and efficient workspace both back and front of house
- Show a genuine passion for outstanding customer service
- Be able to re-prioritize and adapt to a fast-moving environment
- Demonstrate great time management skills
Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn what makes Akamai a great place to work
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Compensation
Akamai is committed to fair and equitable compensation practices. The base salary for this position ranges from $70,209 - $105,476/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
