Help Desk Technician

Position Summary

The Help Desk Technician is responsible for providing triage technical support to all CreativeOne employees and identified clients. Provides support to end users on a variety of issues including hardware, software, desktop applications, and networks. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and Help Desk ticket requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

Duties and Responsibilities include, but not limited to:

Email Support and Workstation Analyst

• Setup, migration, and ongoing administration and troubleshooting of end user support issues.
• Responsible for ongoing cybersecurity maintenance and updates as new threats arise or are identified.
• Provide courteous & prompt technical support to users on various workstations and operating systems.
• Setup, configure, and install new end-user hardware.
• Strong desktop & peripheral knowledge for troubleshooting email configuration and hosting and other related tasks
• Maintain and update cybersecurity catalogs, inventories, and rosters of equipment and authorized users.
• Develop virtual and in-person Cybersecurity trainings for clients and/or remote independent contractors.
• Rotate computing assets in a manner consistent with job function to maximize asset use & re-use.
• Utilize basic network skills to help solve workstation issues.
• Navigate and obtain information from the Internet relevant to tasks and accountabilities assigned.
• Proficient at common software to provide support to end-users.
• Conduct Quality Assurance testing as identified.
• Extensive Office Product Knowledge, familiar with current versions of desktop OS and business productivity suites, with a focus on Outlook

Project Administration

• Estimate appropriate project deliverables as requested!
• Accurately determine resource requirements for a particular project/task
• Attend team meetings, conference calls, etc.
• Work with 3rd party IT vendors to obtain tools/utilities/support!

Demonstrate and Represent Our Core Values

• Provide Unreasonably Excellent Service
• Love What We Do
• Act With Integrity
• Collaborate Courageously
• Evolve With Purpose

Preferred Qualifications

• Minimum 1 year experience supporting PCs, email hosting/migration, and Microsoft Outlook email suite, *or* associate degree in computer related coursework or equivalent experience.
• MUST possess excellent customer service skills.
• Familiarity with Microsoft operating systems and business productivity tools. Ability to configure, install, or swap various IT hardware.
• Familiarity with software installation procedures and email migration. Must be Internet savvy.
• Experience supporting peripheral devices such as printers, scanners, network attached devices, USB, CD-ROM, etc.
• Certification in any Microsoft products preferred. Working knowledge of relational databases

This description covers the major purpose and major functions of the job. It is not intended to give all details or a step-by-step account of the way each task is to be performed. Employees may receive other job-related instructions and be required to perform other job-related duties requested by their supervisor. All requirements are subject to possible modification to provide reasonable accommodation to qualified individuals with disabilities.

CreativeOne provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have experience supporting PC's, email hosting/migration and Microsoft Outlook email suite?

Education:

• Associate (Preferred)

Ability to Relocate:

• Overland Park, KS 66211: Relocate before starting work (Required)

Work Location: In person