Address
Form of workHelp Desk Technician
Responsibilities:
- Provide timely and effective technical support to clients via phone, email, or remote assistance tools.
- Troubleshoot hardware, software, and network issues, and escalate complex problems to senior technicians when necessary.
- Document all support interactions, resolutions, and procedures accurately in the ticketing system.
- Assist clients with software installations, updates, and configurations.
- Perform proactive monitoring of client systems to identify and address potential issues before they escalate.
- Collaborate with internal teams to ensure timely resolution of client issues and maintain high levels of customer satisfaction.
- Continuously expand technical knowledge and stay updated on industry trends and best practices.
Requirements:
- Strong customer service orientation with excellent communication and interpersonal skills.
- Bachelor"s degree in a computing-related field preferred.
- Proficiency in troubleshooting Windows and Mac operating systems.
- Familiarity with Active Directory, Office 365, Fortinet, Datto, Kaseya VSA and other common business and MSP applications.
- Basic understanding of networking concepts such as TCP/IP, DNS, DHCP.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Experience working in a Help Desk or technical support role is preferred.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Education:AssociateEmployment Type: CONTRACTOR
