Help Desk Specialist

Become an Outcoder as a Help Desk Specialist

We are looking for a Help Desk Specialist to provide technical support to users efficiently and accurately. You will be considered the firm's front liner, solve fundamental technical problems, and support all assigned areas. The goal is to ensure that customer value is maintained to the standards set forth by the company.

What you'll need to be successful:

• Proven working experience in providing Help Desk support
• Proficiency in English
• Working knowledge of Help Desk software, databases, and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Information Technology, Computer Science, or equivalent will be a plus

About us: EX² Outcoding is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution for companies searching for high-quality software development solutions. We specialize in delivering the best technical solution but also in enhancing that solution creatively by working closely with stakeholders to understand the business context.

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