Pt Front Office Assistant - Naturopathic Medical Clinic

Job Summary

8 Hearts Health & Wellness is an integrative Medical Clinic located in southwest Portland within the Tigard Triangle. We offer a wide range of services including: GI-focused Naturopathic Medicine, Acupuncture and Chinese Medicine, Heidelberg pH Testing, SIBO Breath Testing, Hormone management, and Structural Integration.

We are currently seeking a Part-Time Front Office Assistant (with potential for advancement) with a positive personality and the ability to work in an often fast-paced environment. The capacity to multi-task, prioritize, and work well under pressure while contributing to overall patient care is essential. The Front Office Assistant will work alongside and assist the Front Office Coordinator.

Responsibilities and Duties

• Provide professional service to all 8 Hearts clients and support to 8 Hearts practitioners
• Ensure all clients are warmly greeted and welcomed to the clinic
• Keep Front Office and waiting room clean and well-organized for our clients
• Answer all phone calls and follow up on emails and voicemails in a timely manner
• Clearly communicate and explain the various services provided at 8 Hearts in a manner that generates interest and leads to scheduling with an 8 Hearts practitioner
• Assist practitioners in the checkout process: scheduling appointments, coordinating lab information, dispensing appropriate supplements, and taking payment for insurance or cash pay
• Order and co-manage inventory levels and patient supplement needs
• Support the overall vision and mission of 8 Hearts in all aspects of the position

Qualifications and Skills

• Experience working in a Naturopathic medical office preferred, or comparable medical environment
• Knowledge and interest in Naturopathic modalities and other services provided by 8 Hearts
• Understanding of basic medical terminology, including: conditions, diagnoses, HIPPA, labs, and supplements
• Ability to interpret and understand insurance medical plans and benefits
• Ability to quickly problem-solve and offer the best solutions
• Excellent verbal and written communication skills, with proficient knowledge of medical office technology including: Electronic Health Records, eFax, scanning, and Microsoft Office.

Job Type: Part-time

Pay: From $17.50 per hour

Expected hours: 15 – 25 per week

Benefits:

• Employee discount
• On-the-job training
• Paid sick time

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Endocrinology
• Gastroenterology
• Holistic Medicine
• Pain Medicine
• Reproductive Endocrinology & Infertility

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person