Customer Success Manager

ABOUT LIGHTFORCE

At LightForce Orthodontics we use advanced manufacturing technologies and proprietary CAD software to create the world’s best orthodontic treatment experience. We create 100% patient-matched orthodontic ceramic brackets designed from digital impressions with the goal of reducing treatment duration for patients and chair-time for clinicians.

DESCRIPTION

LightForce Orthodontics is seeking a Customer Success Manager to join our rapidly expanding Doctor Success organization. As a Customer Success Manager, you will act as the customer’s trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization’s products and services throughout all phases of the customer lifecycle. This is a new role and is critical to the success of our customers.
LightForce Orthodontics hires committed, self-motivated employees and then gives them the freedom and flexibility to do great work. You will help to grow our amazing team and passionate customer base. This is a fantastic opportunity to join an industry-changing tech company, to advance the orthodontic profession, and to provide positive health benefits to patients.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree or higher required
• 5+ years of experience in a sales or Customer Success role

REQUIRED QUALIFICATIONS

• Availability to travel within the US up to 50% of the time
• Experience in the orthodontics industry, dental, medical devices, or B2B
• Strong Communication Skills
• Business Acumen
• Consulting skills
• Ability to work both independently and within a team environment
• Willingness to collaborate and problem solve

PREFERRED QUALIFICATIONS

• 3+ years of experience in the orthodontics industry, preferably in a sales or Customer Success role

• Implements strategies and processes that deliver consistent customer satisfaction and retention
• Understands customer goals and objectives and showcases LF value to customers
• Ensures customers are aware of product updates and new offerings
• Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes
• Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
• Advocates for solutions, product enhancements, and other actions to meet the needs of customers