Prospective Patient Advocate

Named to The Denver Post Top 150 Workplaces In Colorado list, ClearChoice was founded in 2005 to bring an innovative and patient-focused approach to solve gaps within the dental industry. We’ve experienced strong growth and today, we’re the leader in dental implant treatments. Driven by a collective desire to improve the lives of our Prospective Patients, we help them reclaim their health and confidence. Beyond restoring teeth, this is about getting their lives back. This mission-focused work has enabled us to achieve four straight years of double-digit company growth, yet we’ve only reached 1% of the population that needs our services. We are searching for individuals who can help us continue pursuing our goal of reaching Prospective Patients and transforming their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the platform of hope for our patients. Come help us write the next chapter of our story!

Summary

Prospective Patient Advocates are remote inside phone sales representatives who serve as the first point of contact for Prospective Patients on their way to reclaim their health, smile, and confidence within our 100 person inbound and outbound sales and service contact center, i.e. The Care Connection Team. We are searching for individuals with a strong empathetic and consultative sales acumen who are passionate about helping transform lives and demonstrate an ability to advocate for our Prospective Patients to take the next step. The position includes three weeks of initial and thorough paid sales training and extensive ongoing training and coaching. Top Advocates exhibit empathy, conviction, and drive and are excited by the prospect of making an impact on people’s health journey.

Required experience & skills:

• A strong desire to help those in need and work for a mission driven organization
• 1-2 year consultative sales experience (overcoming objections, asking open-ended questions, active listening, building value)
• 1+ years experience in field requiring a high level of empathy
• 6 months to 1 year previous remote work experience with intermediate to advanced computer skills/proficiencies
• 1 + years call center experience or related experience with high volume inbound and outbound calls
• Experience in a role that utilizes scripts or call flows
• Strong interpersonal skills (active listening, teamwork, flexibility, empathy)
• A confident approach and ability to quickly build rapport while maintaining control of the conversation
• Goal Oriented individual with a drive for performance
• Comfortable seeking and receiving coaching and guidance
• Excellent verbal and written communication skills
• Self-motivation, drive, and initiative
• Excellent attention to detail and multitasking skills
• Experience with Salesforce and G-suites a plus
• We are looking for candidates with schedule flexibility to work within our business hours of Monday-Thursday 4:30am-9pm MST, Friday 4:30am-8pm MST, Sat & Sun 8am-4:30pm MST

Responsibilities

• Serve as the first point of contact for Prospective Patients experiencing dental issues and looking to learn more about our services
• Support these Prospective Patients by being able to thoroughly explain our services and how they differ from competitors or other alternatives
• Listen empathetically and think critically to determine if our services are the right fit given each Prospective Patient’s unique situation
• Work with Prospective Patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation
• Spend a majority of your time on the phone both with inbound phone calls from Prospective Patients and also making outbound phone calls to existing leads who have expressed interest in our services (no cold calling)
• Exhibit empathy, compassion, and conviction when speaking with Prospective Patients with the goal of helping to impact their lives for the better
• Show confidence and expertise overcoming objections
• Meet or exceed set KPIs by understanding how to impact results and seeking coaching for continual improvement
• Act as an ambassador to the ClearChoice Core Values at all times showing: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning

Remote Requirements

• Ability to multitask through computer programs and systems comfortably in a remote office setting with dual monitors
• Proficient with computer problem solving skills and set up
• Secure, reliable and dedicated high-speed internet is required to support business needs (may be asked to share screenshot of current network speed)
  • Please note: Not all WIFI providers are compatible with our business
• Must have a dedicated and private home work space with minimal distractions and NO visibility to your computer screen
• Remote positions with our team are currently available for candidates located in AZ, CO, CT, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WA, WV, WY

Benefits of Joining Our Team

• Medical, dental & vision benefits
• Options for Flexible Spending Accounts and Health Savings Accounts.
• 401K Investment Plan with employer match after 12 months of employment
• Company paid holidays and paid time off/vacation
• Thorough and intensive new hire paid training program and ongoing training and coaching
• Phenomenal culture committed to supporting our employees to change the lives of those we serve
• Position is fully remote

Compensation and Benefits

• $17.50 to $21.00/Hour Base Depending on Experience (equivalent to $36,000-$44,000 annually on average)
• On top of the base compensation, we offer a bonus program which is uncapped and paid monthly
• Monthly target bonuses can increase your base compensation by 15% to 40%
• Weekend pay differential of $1.50/hour

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