Patient Advocate, Hcv Specialist

• Community Engagement & Partnerships - 20%

• In coordination with our Strategic Advancement team, identify and develop prospect partnerships with local organizations, healthcare providers, and community leaders to enhance outreach efforts.

• Organize and participate in community events to educate the public about Hepatitis C, its risk factors, prevention methods, and available treatment.

• Develop strategies to reach underserved populations who may be at higher risk for HEPC or face barriers to accessing healthcare services.

• 
  Client Intake - 30%

• Conduct initial screenings to determine a patient's eligibility for Hepatitis C treatment.

• Provide patients with information about available treatment options, including the risks, benefits, and potential side effects of each treatment.

• Help patients navigate the insurance process, including obtaining prior authorizations for treatment, understanding their coverage, and applying for financial assistance for medication costs.

• Offer emotional support and guidance to patients throughout the treatment process.

• Addressing any concerns or questions they may have, and providing resources for additional support, such as counseling services or support groups.

• 
  Treatment Navigation - 20%

• Work closely with healthcare providers to coordinate the patient's treatment plan.

• Coordinate with pharmacies to ensure medication access.

• Help schedule rides to lab and doctor appointments.

• Follow up with patients regularly to monitor progress, assess any side effects or complications, and address any concerns or questions.

• 
  Data Management - 20%

• Maintain accurate and up-to-date records for each patient.

• Regularly perform data audits and validation checks to identify and correct. errors or inconsistencies in the data.

• Maintains a spreadsheet tracking medication access and detailing delivery of HCV medications.

• 
  Baseline - 10%

• Participate in all required staff meetings and retreats.

• Maintain up-to-date calendar and work plan.

• Utilize org - wide systems and protocols for all agency business.

• Offer at least 24 hours' notice for internal meeting cancellations/rescheduling.

• Maintain chain of command for internal communications.

About You

The ASHwell Patient Advocate, HCV Specialist is a detail-oriented initiative taker who thrives in a culturally sex positive and kink loving space. They are excited to be part of the movement to End the HIV Epidemic. The Patient Advocate, HCV Specialist, is a caring and empathetic individual with a strong desire to improve the lives of others. They have great communication skills, which allow them to effectively interact with patients, caregivers, and healthcare professionals. They have an in-depth knowledge of Hepatitis C and its treatment options, as well as advocacy abilities, which allow them to help patients navigate the healthcare system. They demonstrate cultural competence and the capacity to engage with a variety of patient populations. The HCV Specialist is a proactive problem-solver who focuses on identifying barriers to care and providing innovative solutions to improve patient outcomes. They can connect their role and its responsibilities to the bigger picture of ASHwell’s mission.

Required Qualifications:

• Lives in San Antonio, TX or within the greater San Antonio Metro Area or willing to relocate and willing to travel to Austin for agency business as required

• Baseline understanding of gender pronouns, pro sex culture and HIV de-stigmatization and/or willingness to learn

• Aligned with ASHwell’s values

• 1+ years of relevant experience

• Ability to understand and empathize with the challenges faced by patients with Hepatitis C.

• Ability to advocate for patients' needs and rights within the healthcare system.

• Capacity to identify barriers to care and develop solutions to address them.

• Strong communication and written skills, and a demonstrated ability to work effectively with diverse staff and populations.

• Computer proficiency including strong skills using web-based applications and Microsoft office products.

• Ability to identify barriers to care and develop solutions to address them

Preferred Qualifications:

• Ability to communicate in languages other than English to assist diverse patient populations.

• Strong understanding and knowledge of harm reductions practices and approaches

• Experience conducting Motivational Interviewing

• Experience in case management, including coordinating care between multiple providers and ensuring that patients receive the necessary services.

• Experience with health insurance and marketplace enrollments

Our Hiring Process

The start date for this position is June 24, 2024. Applications are due no later than midnight CT on April 5, 2024. We are committed to offering the support, time and resources necessary to on-board and orient to the role.

TIMELINE

• Applications Due April 5, 2024

• Invitations to interview: April 26

• Round 1 Interviews: week of April 29-May 10

• Round 2 interviews: May 13-24

• Final interviews: May 28-31

• Goal date for offers: June 3-7

• Position start date June 24, 2024

ASHwell uses a cohort onboarding model. The start date is a group orientation day for hires across the organization.

EOE STATEMENT

As an Affirmative Action and Equal Opportunity Employer, ASHWell is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ2SAI communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodation to access job openings or to apply for a job is available.