Patient Advocate

Introduction

Do you have the career opportunities as a(an) Patient Advocate you want with your current employer? We have an exciting opportunity for you to join Medical City Plano which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Medical City Plano, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Patient Advocate where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The Patient Advocate’s role is to promote positive patient and family centered care by serving as an advocate of patient rights and service excellence. The scope of the role includes using clinical knowledge, to assess quality of care and to collaborate with patient care team and nursing leadership. The role involves using critical thinking skills and clinical expertise to respond to and resolve patient and family complaints.

• Performs patient rounds to extend hospitality and to provide information.
• Facilitates services for ADA services
• Supports staff in the facilitation of service recovery opportunities as well as maintain stock of service recovery supplies.
• Demonstrates the ability to coach and mentor staff and leaders throughout the organization in regards to best practices in advocacy and service recovery
• Serves as a resource and consultant for patient rights, advance directives and the patient grievance process
• Assists in resolution of lost patient valuables
• Assists in the provision of language services and interpreters as well as report data and trends
• Maintains documentation of complaints and reports data as well as any trends
• Uses critical thinking skills to determine best course of action to resolve complaints in collaboration with patient care team, leadership and administration.
• Assesses and identifies patient care concerns which may need to escalated for more in depth investigation.

What qualifications you will need:

• Bachelor's degree with emphasis in healthcare nursing, psychology, sociology, public relations or other related course of study
• Experience with patient advocacy, conflict resolution and customer relations required

Medical City Plano opened in 1975 and provides Plano and Collin County with advanced health care. Medical City Plano is a 600+ bed acute care hospital. We have more than 2,000 employees and over 1,400 physicians on staff. Our main campus in Plano has a cancer treatment center and cardiovascular programs. We have The Bariatric Surgery Institute, a Wound Care Center and inpatient rehabilitation. We also offer complete women's and children's services. This includes a high-risk antepartum unit and a Level 3 neonatal intensive-care unit. We were the first hospital in Dallas, Collin or Denton counties to be named a Comprehensive Stroke Center by the Texas Department of State Health Services. Medical City Plano was the first Level I Trauma Center in Collin County and The Burn & Reconstructive Center of Texas was the first burn center in Collin County. As a part of the Medical City network of hospitals and specialists, patients are ensured access to leading medical experts and advanced healthcare innovations.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Advocate opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.