Project Coordinator

Job Description – Project Coordinator - FL

Summary/objective

Coordinate and communicates material installations between customers. Installers and store personnel of flooring materials.

 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

 

· Provide excellent customer service while communicating with customers over the phone and in writing.

· Act as a liaison between multiple parties to bring an installation to completion.

· Collaborate with installers, estimators, and other company personnel to create a positive experience for customers.

· Review customer contracts for accuracy.

· Schedule installations with customers and assign installers to perform installation.

· Maintain installer calendars through the system.

· Prepare necessary paperwork.

· Keep detailed notes from the beginning to the end of the installation.

· Transfer materials from location to location as needed for installations.

· Review assigned materials prior to providing pick tickets to ensure inventory is assigned as needed.

· Follow up with Purchasing where applicable when waiting for material to arrive for the scheduled installation date.

· Confirm installation completion with installers, invoice job, and collect balance due from customers.

· Send the customer a Thank You card with warranty information for materials purchased/installed.

· Enter final labor rates into the system for job costing and installer payments.

· Handle customer concerns, repairs, and claims as necessary.

· Other duties

Competencies

· Analytical Thinking - Applies logic to solve problems and get the job done

· Client Service - Responds to the clients and anticipate their needs

· Conflict Resolution - Works to resolve differences and maintain work relationships

· Decision Making - Makes decisions and takes responsibility for them

· Ethics - Fosters a diverse and respectful workplace

· Even Temperament - Controls emotions without retaliating against negative behavior

· Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas

· Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances

· Initiative - Remains proactive when suggesting improvements and solving problems

· Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships

· Persuasive Communication - Displays verbal and written communication that influences others

· Problem-Solving - Solves problems while ensuring rules and directives are followed

· Project Management - Brings together every component of a project, including resources or planning, that are needed to complete it in a timely manner

 

Supervisory Responsibilities: None

 

Work environment: Office location, temperature-controlled

 

Physical demands: Heavy use of phones in an office environment

 

Travel required: None

 

Required education and experience:

· High School Diploma or GED

· Customer Service Experience

· Experience in scheduling or event planning

· Computer literate

· Able to work independently

· Natural problem solver

 

Preferred education and experience:

· Rollmaster experience

Additional eligibility requirements:

FLSA Status: ? Exempt ? Non-Exempt (hourly)

Pay Details: $19.00 to $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.