Address
Form of workSeminole Hard Rock Support Services was created to provide support worldwide to hotels, casinos and cafes for Seminole Gaming and Hard Rock International.
The successful candidate will play an integral part in the success of each hotel's Total Revenue Management & Optimization strategy. The position will be responsible for the implementation of daily strategies including pricing and inventory management, in-depth analyses, preparation of revenue reports, monthly forecasts, competitive review, and development of total revenue optimization algorithms.
Responsibilities
Essential duties include, but are not limited to:
Commercial Performance
- Maximizes total revenue as a function of hotel pricing, casino play, and ancillary spend.
- Manage daily pricing and inventory control.
- Understand competitive shops and consumer elasticity by analyzing trends, variances, consumer behavior, and pace.
- Ensures that sales strategies and rate restrictions are communicated, implemented, and modified as market conditions fluctuate.
- Create, manage, and monitor email offers to optimize conversion and bookings.
- Review demand calendars, convention calendars and city event calendars to keep abreast of all demand generators on a weekly basis.
- Collaborate with property marketing teams to identify market opportunities, optimizing channels and cost of acquisition, and incorporating top of funnel patterns and behavior into pricing and narrative.
- Maintain internet booking and reservation systems for consumer facing commercial presence and internal stakeholders.
Leadership
- Effectively lead weekly meetings with executive team to review performance, rates, risks, opportunities, events, and overall business valuation.
- Build an effective working relationship with executives and operations to maintain trust and confidence in decisions and actions.
- Coach property team members and corporate divisions on REVENUE MANAGEMENT and optimization principles.
- Work closely with Loyalty, CRM, Database, Digital, and other corporate teams to support key initiatives and innovate REVENUE MANAGEMENT.
- Demonstrates ability to prioritize tasks based on importance, urgency, and deadlines.
- Intellectually curious and self-motivated.
Analytics & Reporting
- Support analytics team with the preparation of daily, weekly, and monthly reporting.
- Ability to dive into data to identify trends, need periods, risks, and opportunities to drive total revenue and narrate business conditions.
- Develop financial models and data-driven analyses to measure net impact and business value of strategic initiatives.
- Create and monitor managerial and operational revenue forecasts.
- Drive advance analytics to push the division to the next level of REVENUE MANAGEMENT.
Qualifications
Required:
- Bachelor's degree in Business, Marketing, Finance, Hospitality, Engineering, Statistics or similar studies. MBA or other advanced degree preferred.
- Minimum of 2 years of experience in hotel-casino REVENUE MANAGEMENT or similar role of managing total revenue.
- Experience in Rainmaker or Duetto as rate management system is required.
- Experience in LMS required.
- Advanced Excel knowledge is required.
- Excellent oral and written communication skills.
- Creative thinker with strategic vision and attention to details.
Preferred But Not Required:
- Proficiency in Windsurfer, Delphi, Third-party Extranets.
- Tableau dashboard and SQL script development.
- Understanding of STR, CoStar, OTA Insights, ExtraNets, and other market tools.
- Casino experience.
- Front desk operations management.
Work Environment:
- Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by
- this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
As part of the employment process, final candidates will be required to complete a background check. These background checks may include, but are not limited to:
- Criminal Background Check
- Drug Screen
For a listing of all opportunities at Seminole Hard Rock Support Services, please go to
