Project Coordinator.

We are looking for a Project Coordinator to start as soon as possible for a technology services company. The Project Coordinator will provide exceptional customer service to internal technicians over the phone by responding to incoming service requests and coordinating field staff to reach satisfactory and efficient solutions.

This is an excellent opportunity to work in a team-oriented, fast-paced environment where employee professional development is a top priority! We are seeking candidates who have experience with or exposure to structured cabling.

Highlights:

• Temporary contract through 6/28/24, possibility of extension or permanent hire
• Benefits: Medical, dental, and vision insurance
• Pay Rate: $19/hr
• Schedule: Full-time, Monday-Friday, 8:00 am to 5:00 pm (12 weeks of required onsite training)
• Located in Middleton, WI

Responsibilities:

• Inbound calls from the queue for field reporting status or requesting direction
• Outbound call to field technical staff or partners to gather status or provide direction
• Ensure the field technical staff or partner's time spent on site is utilized efficiently
• Document status and provide direction, as needed, to field technical staff or partners performing work on service requests
• Ensure all onsite arrangements, customer-provided, and/or shipped equipment have been made before technicians are scheduled
• Enter updates in the customer databases per best practices or customer requirements
• Close out completed service requests in the internal and/or customer database
• Outbound call to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time has been exceeded
• Inbound call reception and issue-based call sorting for field technicians used onsite at customer locations for service requests

Qualifications:

• High school diploma or equivalent degree
• Experience directly scheduling or fulfilling a service-related field technician role
• Experience with or exposure to structured cabling
• Professional verbal and written communication skills
• Ability to effectively work on a team

Please apply for the Project Coordinator role today!

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).