Program Coordinator

About Apprenti

Apprenti is growing! Apprenti is a registered apprenticeship program of the Washington Technology Industry Association (WTIA) Workforce Institute based in Seattle, with a national presence. Apprenti provides a proven, reliable pipeline for underrepresented groups, including people of color, women, and veterans to gain training, certification and placement within the talent-hungry tech industry. Through our innovative screening and hiring process, we are bridging the talent gap and meeting the demands of the tech industry’s growing workforce. More information about Apprenti can be found at ApprentiCareers.org.

Position Description

The Program Coordinator will perform a wide variety of program functions in support of the apprentice candidate experience and outcomes. The ideal candidate is solutions oriented, reliable, responsive, approachable, solution-focused, detail-oriented, adaptive, and focused on continuous improvement.

Key Responsibilities

Program Operations Team Participation

• Actively engages with the team to advance the program mission and meet outcomes.
• Works with and in alignment with the Regional Program Managers in support of programmatic and hiring partner goals.
• Coordinates with key partners in other functional areas such as marketing and education in support of apprentice recruitment, placement and successful program completion.
• Assists the team with special projects and other duties as needed.
• Answers and redirects email inquiries to the general Apprenti email inbox.

Candidate Recruitment and Apprentice Management

• Understands and articulates the value proposition of registered apprenticeship to apprenticeship candidates.
• Communicates with community-based organizations to recruit for specific opportunities as needed and provides support to Apprenti’s Strategic Sourcing Manager.
• Screens and interviews apprentice candidates.
• Responds to candidate and apprentice inquiries via email and phone.
• Supports Regional Program Managers on an as needed basis– Duties may include:
  • Coordinating and helping to deliver apprentice orientations, including customization of presentation and onboarding materials.
  • Guiding selected apprentices through incentive fund application processes.
  • Monitoring apprentice performance during training and on-the-job, and providing escalation support where needed.
  • Monitoring apprentice and employer surveys during on-the-job training and assisting with apprentice performance and retention issues.

Data, Documentation and Compliance

• Manages and updates candidate and apprentice data in Salesforce, Apprenti Google Drive, and state and federal reporting systems.
• Maintains file integrity and confidentiality by monitoring records and assuring compliance.
• Documents processes and contributes to system and process improvements.

• 5+ years of administrative, case management or program support experience
• Able to plan, prioritize and complete assignments with minimum supervision
• Strong written, verbal and interpersonal communication skills in a business environment
• Attention to detail ensuring accurate and timely program implementation
• Able to plan, prioritize and complete assignments
• High level of integrity and trustworthiness; maintains confidentiality and privacy, admits & problem solves mistakes, and meets commitments
• Ability to actively work without frequent interruption or distraction during standard business hours in the time zone of residence, with some flexibility to work outside of standard hours on occasion.
• Ability to travel on occasion for recruitment and community outreach events.

Every position requires certain physical capabilities. Apprenti seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible. The preceding job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide a general overview of the expectations and responsibilities of this position. As business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned.

Equal employment opportunity is a fundamental principle at Apprenti. We are committed to a work environment in which relationships are characterized by dignity, courtesy, and respect. We are committed to nondiscrimination in all business operations.