AddressPosition Purpose:
The Senior Manager, Product Management will own the strategic vision and product roadmap for a key component of Homedepot.com's business plan. The candidate will manage a team in defining innovative customer experiences, coordinating with technical teams to ensure requirements are implemented effectively, and partnering as needed with internal and external business teams to guarantee successful implementations.
The candidate must be a hands-on leader that works to ensure projects stay on schedule and that the work product meets our high quality bar. Importantly, the candidate must be able to work at the strategic level (generating bold and innovative ideas for growth) and at the tactical level (solving customer pain points). The successful candidate will recruit, hire, and manage a team of product managers that will evaluate and drive improvements in the overall look, feel, and navigation of customer-facing site aspects, as well as back-end projects for their product areas on Homedepot.com.
Key Responsibilities:
25% Manage a Product Management team in defining a world-class customer experience that bridges the online and multi-channels; Gain a thorough understanding of customer needs and use that knowledge to create a product roadmap with their team which delivers site features that provide customers with an unparalleled shopping experience
25% Maintain a product & feature roadmap and manage prioritization and trade-offs among customer experience, site performance and operational support load. Ensure team writes complete & detail-oriented product requirements documents; Ensure clear communications of requirements to the business, design, usability & development teams
15% Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals; As the subject matter expert, forecast, monitor, understand and report on team's product lines and "own" the overall results
15% Create buy-in for their product vision both within the online team and with key enterprise stakeholders; Lead cross-functionally to ensure Home Depot implements the business vision efficiently
10% Leverage their thorough understanding of the E-commerce industry, its seasonality and global business trends/events, and competitor/industry developments when managing priorities and trade-offs on their product and feature roadmap
10% Identify and assess the value of technology licensing with new vendors to deliver on innovative customer experience features
Direct Manager/Direct Reports:
Position reports to Sr. Director, Product Management
Number of direct reports is 4-8.
Travel Requirements:
Typically requires overnight travel less than 10% of the time.
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
MBA or MS-CIS preferred
Product management/marketing experience within a consumer goods, retail or internet company
Demonstrated success building buy-in for an innovative and bold vision
Technical fluency; comfort understanding and discussing architectural concepts, schedule tradeoffs and new opportunities with technical team members
Nimbleness and comfort with ambiguity; comfort responding quickly to rapidly evolving threats and opportunities
Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
Demonstrated ability to build and manage high-performance Product Management and design teams
Proven ability to define a winning business strategy and product roadmap
Demonstrated ability to manage bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints, and maximize business benefit and build great customer experience
Proven analytical and quantitative skills (experience with excel and access); ability to use hard data and metrics to back up assumptions and feature concepts; comfort with pro-forma financial and operational analysis
Implementation orientation; demonstrated ability to translate strategic differentiators into innovative and detailed product requirements
Demonstrated ability to manage multiple projects across diverse groups, including UX design, creative, technology development, and QA - work prioritization and planning
Knowledge of E-commerce business KPIs and technologies
Proven ability to make smart feature (customer experience) versus time-to-market trade-offs
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
No additional education
Minimum Years of Work Experience:
8
Preferred Years of Work Experience:
No additional years of experience
Competencies:
Strong strategic aptitude
Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly websites and customer-facing features
Proven track record of taking ownership and driving meaningful results
Exceptional interpersonal, communication, cross-collaboration and team skills
Ability to deliver initiatives from conception through completion
Street smarts and willingness to roll up your sleeve and do what's necessary
