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Form of workJob Description
Pressure Relief Valve Specialist
Description:
Principal Duties and Responsibilities:
- Drive growth in pressure protection product lines utilizing product knowledge, supplier configurations tools, and principal supplier contacts to engineer solutions, create quotes and manage customer expectations.
- As part of the sales process, initiate contact; gain agreement to next steps in process; gain access to decision makers; quote costs/present solution options; provide timely updates on orders or, respond to other client needs/requests.
- Via the phone, fax and/or e-mail, support clients with order management, critical order escalation, all non-engineer related tasks, and overall customer experience.
- Accurately and efficiently document information learned from clients, and, the accomplishment of steps in sales process.
- Aggressively manage competing responsibilities to maximize time available to make calls and complete other duties.
- Maintain a proficient understanding of our business system, including the ability to investigate problems and suggest creative solutions.
- Manage the complete order fulfillment cycle including order processing and administration, product assembly, purchasing, shipment, invoicing, and payment.
- Working with the existing PRV team, Director of Mechanical Services, and Business Unit Leader for Pressure Protection to continually improve business processes, identify training opportunities to increase product knowledge, and identify inventory stocking opportunities to increase sales and efficiency of execution.
Other Duties:
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
- Duties, responsibilities and activities may change at any time with or without notice.
Physical Demands:
- This is largely a sedentary role, but will require the ability to walk out to the assembly shop to support technicians.
- The ability to lift files or parts less than 10 lbs, open filing cabinets, bending, standing, and walking is required.
- While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter.
- Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
Qualifications:
- Min 3 years prior experience providing customer service to companies is preferred. A Bachelor’s degree (B.A./B.S.) or equivalent from four-year college; or two years industry related experience and/or training; or equivalent combination of education and experience.
- Working knowledge of word processor and spreadsheet programs (i.e. Excel/Lotus, and Word).
- Working knowledge of database programs (i.e. IFS, Salesforce, Outlook) preferable.
- Effective interpersonal and communication (oral & written) skills required.
- Must be very customer focused.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).
