Systems Analyst 2 (Business Application Specialist Metro) - 00179375

Salary: $56,868.62 Annually
Location : Consideration given to place of residence, GA
Job Type: Full Time
Job Number: 2024-62857
Division/Office: County DFCS - Region 8
Unit: Sumter Co. DFCS
Opening Date: 01/18/2024
Closing Date: 2/1/2024 11:59 PM Eastern
Description
Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
Start your career in public service. The Georgia Department of Human Services (DHS), Division of Family and Children Services (DFCS) is seeking candidates for the position of Systems Analyst 2/Business Application SpecialistThis position is located Georgia and will support Metro: Clayton, Cobb, Gwinnett, DeKalb & Fulton counties, Call Center and the State Office in Atlanta. The position can be housed in any of the locations served depending on space availability and the selected candidate's place of residence.
JOIN OUR TEAM!!!
Job Description
Pay Grade: K
Under broad supervision, analyzes user requirements, procedures, and problems to automate business processes, upgrade or modify existing systems and review system-wide capabilities, workflow, and scheduling limitations.
This position will report to the Business Application Specialist Supervisor and will serve Metro: Clayton, Cobb, Gwinnett, DeKalb & Fulton counties, Call Center and the State Office in Atlanta.
Role and Responsibilities:

• Process and approve technological requests otherwise known as IMACs in a timely manner; including new installations (computers Network lines or peripherals), moves (equipment or accounts), additions (new accounts for Outlook, SOG, VPN etc.) and deletions (accounts for former employees).
• Advocate for the region by handling escalation requests when service desk tickets for IMACs listed above are not completed in a timely manner by the vendor, including performing root cause analysis of chronic or systemic issues.
• Provides training as the technological expert for the counties. Must be available to train on any technical subject as part of an ongoing effort to increase the technological skill set of the division. Assist in education and training sessions in which there is a technical component that must work.
• Performs other professional responsibilities as assigned.

Initiatives: The System Analyst 2/Business Application Specialist is deeply involved in every DFCS initiative that has a technological component. These initiatives include but are not limited to transformation projects, Panic Button, Nexxphase Call Center, Office 365, OFI business process changes, equipment refresh, pc inventory and deployment, and document imaging. The System Analyst 2/Business Application Specialist gathers the data required or otherwise serve as field level expert in technology to ensure these initiatives are successful.
Core Competencies:

• Excellent oral, written, analytical, and interpersonal communication skills.
• Strong proficiency in the use of Microsoft Office and/or standard software applications typically used in a corporate office environment.
• Experience providing or facilitating professional learning/training events.

Minimum Qualifications

• Bachelor's degree in a related field from an accredited college or university AND One (1) year of related experience.

OR

• Associate's/Vocational/Technical degree in a related field from an accredited college or university AND Three (3) years of related experience.

OR

• One (1) year of experience at the lower level Systems Analyst 1 (ITP020) or position equivalent.

Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

• Related Qualifications for this position include Computer Science, Information Technology Information Science, Information Systems or any Information Technology related field of study.
• Related experience consists of hands-on experience in an information technology related position.

Preferred Skills/Qualifications: Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following education/skills/experience:

• Bachelor's degree or higher in a related technical field AND three (3) or more years of related experience.
• Strong proficiency in the use of Microsoft Office and/or standard software applications typically used in a corporate office environment.
• Experience providing or facilitating professional learning/training events.

Additional Information
For more detailed information about the Georgia Department Human Services
Employment InformationCurrent State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DHS-HR@dhs.ga.gov.
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit for more information.
Insurance
Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.
Health Benefits: 1-800-610-1863
Flexible Benefits: 1-877-342-7339
Retirement
State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry
Employee Retirement System: 1-800-805-4609
Deferred Compensation
Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.
Peach State Reserves: 1-877-342-7339
Credit Union
Employees are eligible to become members of the and
01
Are you aware this position will be located in Atlanta, Georgia?

• Yes
• No

02
What is your highest level of education completed?

• Doctorate Degree
• Master's Degree
• Bachelor's Degree
• Associate's Degree
• Some College/Tech
• High School Diploma
• GED
• None of the Above

03
How many years' experience do you have completing technological functions such as computer installations, equipment/accounts addition or moves, and user accounts deletions?

• None
• Less than 1 Year
• 1 - 2 Years
• 3 - 4 Years
• 5 Years or more

04
Do you have ALL of the following: Possession of a valid driver's license, access to a reliable automobile, and proof of automobile insurance for required work-related travel?

• Yes
• No

05
Do you have experience providing or facilitating professional learning/training events?

• Yes
• No

06
How proficient are you in Microsoft Office Suite?

• None
• Beginner
• Intermediate
• Advanced
• Expert

Required Question