Enterprise Application Support Specialist (Full-Time)

Basic Job Function:
The Enterprise Application Support Specialist is a member of the Information Services team who manages and supports the applications and systems for Sea Island Company, LLC. Their role will be responsible for providing technical support, access management, and training for various applications, ensuring availability and stability of systems. The individual will apply proven analytical, problem-solving, and communication skills to identify, communicate, and resolve application and system issues while working with other team members. The Enterprise Systems Support Specialist will aid with the maintenance and improvement of documentation, business processes, and training related to the Enterprise Applications and systems.
Minimum Requirements:

• Minimum 2 years' experience
• High School Diploma or equivalent credentials
• Associates degree in Computer Science, Information Technology, or related field
• Excellent communication skills, both written and verbal
• Strong technical and troubleshooting skills in software applications and systems.
• Ability to follow documented processes with close attention to detail.
• Able to interpret and develop technical documentation for training and end user procedures.
• Ability to acquire job specific skills through formal and on-the-job training.
• Demonstrate ability to work multiple assignments simultaneously.
• Knowledge and understanding of software packages along with familiarity with application and server technologies.
• Must have ability to courteously present information to people in one-on-one and group situations.
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers.
• Must possess a positive attitude and can work with a variety of people and in cooperation with coworkers efficiently and effectively.
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment.
• Ability to easily adapt to organizational and environmental changes.
• If applicable, must be flexible to working days, early mornings, evenings, weekends, and holidays.
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy.

Tasks/Responsibilities:

• Field incoming support tickets from users and Tech Support, using trouble shooting and research procedures to triage and resolve issues or escalate as necessary.
• Document all pertinent user information and details related to the issue while tracking and recording all trouble-shooting steps/actions taken through to the final resolution.
• Provide clear communication to the users during all phases of the support request while communicating with cross-functional teams on application/system issues.
• Maintain knowledge of supported application and system changes.
• Review user access rights requests and update access as needed while following access procedures and business rules for creating or changing user access.
• Communicate with users and access requesters with the status of on-going access requests.
• Deliver user access instructions as needed using clear communication and detailed steps.
• Maintain documentation related to application and system access.
• Learn and be familiar with the application and systems supported by the team.
• Assist with the development and maintenance of the team member facing Intranet site.
• Provide user training on support applications and systems.
• Participate in and give feedback of in-depth testing related to application or system changes, updates, or integrations.
• Collaborate with cross-functional teams with the creation and management of technical documentation.
• Willing and timely execution of other duties as delegated by leadership.

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods.
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels.
• Ability to perform repetitive tasks with accuracy.
• Ability to lift, carry, pull and push up 50 lbs intermittently throughout a shift or use repeatedly throughout a shift.
• Ability to read, write and communicate effectively in English, both written and verbal.
• May be exposed to mechanical, electrical, chemical and fume hazards.
• Maintain compliance with Company Resort Professional Image Policy

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)