Philanthropy Operations Manager

Description
The Job:
Do you want to make sustainable change in our community? Harbor Care is seeking a highly effective and experienced Director of Philanthropy Operations Manager, to help further our mission.
About Harbor Care:
Harbor Care, formerly known as Harbor Homes and the Partnership for Successful Living affiliates, is an innovative health and human services non-profit organization that provides housing, healthcare, home health, behavioral health, addiction treatment, and more in collaboration with many community partners. Harbor Care is the new shared name of Harbor Homes, Keystone Hall, Healthy at Home, the Harbor Care Health and Wellness Center, and the Southern NH HIV/AIDS Task Force. We offer many programs specifically focused on our Military Veteran and homeless populations. Harbor Care integrates stable housing with vital supports such as: primary, dental, and mental health care, substance misuse treatment, employment services, and other wraparound supports proven to end homelessness, help change and save lives.
Benefits:
At Harbor Care, we consider our employees to be our greatest assets. We show this appreciation with our comprehensive benefit packages which include: Medical and Dental with a generous Employer Paid Portion. We also offer Voluntary Benefits such as Vision, Life Insurance, 401(k) with a competitive company paid match, and moreTo promote a healthy lifestyle and living a well-balanced life, our employees are further benefited with a considerate time off policy and holiday schedule. In addition, employees can participate in our Employee Assistance Program to help support them and their families to handle life's challenges.
Job Summary
The Philanthropy Operations Manager plays an important role in advancing Harbor Care's mission to end homelessness and change lives. We are the largest provider of permanent and supportive housing for veterans and people who are experiencing chronic homelessness in New Hampshire, and we offer medical, dental, mental health care and substance use treatment regardless of one's ability to pay.
The Philanthropy Operations Manager is responsible for building a strong foundation of philanthropic giving to Harbor Care. This includes strengthening donor stewardship, retention, and donor acquisition. This position is responsible for implementing the organization's direct mail and digital fundraising activities, working with the Chief Philanthropy Officer and the development team to create and achieve both annual and multi-year revenue goals. The Philanthropy Operations Manager will oversee Harbor Care's donor management system, generating reports, and tracking campaign performance. This position will oversee the Fundraising Specialist, who is responsible for gift entry, processing thank you letters, and other tasks.
Requirements
Essential Duties and Responsibilities:
The assigned duties and responsibilities include but are not limited to:
Develop strategy, oversee and implement all direct mail activities, including annual campaigns, newsletter, and annual report. This includes, creating mailing lists, coordinating with mail houses to ensure quality, timely and cost-effective service.

• Implement direct mail acquisition program, including coordination with list broker, mail house, design, and content writer, as well as ongoing analysis of program performance
• Oversee and implement digital fundraising activities, in coordination with direct mail activities, as well as independent initiatives
• Manage the organization's donor CRM system, Donor Perfect, including overseeing gift entry and thank you process, tracking pledges, generating reports, and tracking campaign performance
• Maintain and shepherd production calendar of all Harbor Care fundraising activities
• Work with Chief Philanthropy Officer and development team to create annual fundraising revenue goals, strategies and activities to achieve goals and metrics to measure success
• Support development team to build donor pipeline, including donor acquisition, retention, increased giving and recurring giving
• Oversee revenue reconciliation process in collaboration with the Finance Department
• Communications with donors regarding gift making, or other matters, as needed.
• Assist with gift entry and thank you process as needed to ensure timely entry and donor acknowledgements.

Basic Qualifications:

• 3 years of non-profit fundraising experience, including direct mail and digital
• Successful track record in donor acquisition and retention, particularly through non-event activities, leading to year-over-year revenue growth
• Experience managing donor CRM systems, creating reports and dashboards.
• Strong customer service and communication skills, both written and verbal
• Project management-related experience, including planning, attention to detail, and deadline focused are critical.
• Microsoft Excel proficiency.

Preferred Qualifications:

• BA preferred, but not required with demonstrated experience and success in fundraising.
• Familiarity with Donor Perfect a plus.

Harbor Care's Commitment:
Model and enforce the "Red Carpet Treatment" among staff and clients comprised of the following:

• Earn our clients' trust.
• Build long-term relationships.
• Give Clients the best possible experience to make them feel like they're coming to a place they belong.
• Provide the best quality of service.
• Treat every Client with dignity and respect with each encounter.
• You will prioritize communication from any Harbor Care employee seeking help for a client.

Harbor Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.