Operations Manager

We are White Birch Armory, a Service-Disabled Veteran Owned Small Business (SDVOSB) specializing in firearms training, distribution of firearms, ammunition and shooting related accessories.

Who we are looking for:

A self-driven individual that demonstrates consistent integrity, accountability, and ethical behavior in all actions and decisions. The Operations Manager should be committed to promoting industry knowledge and encouraging continuous improvement across all areas to ensure we exceed expectations. This role will play in integral part in our day-to-day operations here, leading as a role model for others.

About the Job

You will oversee the organizational processes and operations of the company and ensure the organization is performing efficiently and effectively. This role will have direct oversight of the Range, Warehouse, Compliance, Café, Information Desk, Membership Program, IT and Web Development; ensuring each department reaches goals set by company leadership. You will formulate strategies to improve overall performance, provide direction, and ensure compliance across all departments.

This role is a part of our company leadership team, working alongside our Sales/Marketing Manager, Finance/Admin Manager, General Manager and the owner. This role is also eligible for our company bonus program with generous earning potential!

Leadership and Functional Responsibilities:

• Participates in the hiring of all new employees and training of departmental managers.
• Oversight and development of all departmental managers.
• Conduct annual performance evaluations that are timely and constructive.
• Manage all performance and progressive discipline as needed and in accordance with company policy.
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identify opportunities for improvement.
• Implement long term strategies based on identified opportunities for improvement.
• Reviews, analyzes, and evaluates day to day business procedures of operational management systems, processes, and best practices.
• Identify potential problems and points of friction and find solutions to maximize efficiency and revenue.
• Budget oversight and monitor cost of sales in each division to achieve financial objectives.
• Communicate and execute new directives, policies, or procedures to managers; for major changes, meets with entire leadership team to explain changes, answer questions, and maintain morale.
• Improve customer service and satisfaction through policy and procedural changes.
• Identify areas for added efficiency and cost saving measures.
• Support the continued growth of the brand to industry and our community.
• Ensures work environments are adequate and safe.
• Performs other related duties as assigned.

Education and Skill Requirements:

• Bachelor’s degree in business management, Business Administration, or related field. M.B.A preferred. A combination of education and experienced may also fulfill requirements.
• Extensive and diversified background with at least 10 years of related experience.
• Thorough understanding of practices, theories, and policies involved in business and finance.
• Experience with successful organizational effectiveness and operations management.
• Superior verbal and written communication and interpersonal skills.
• Strong managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.

Please note this job description is not designed to encompass a complete listing of duties and responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What are your salary expectations?

Ability to Relocate:

• Dover, NH 03820: Relocate before starting work (Required)

Work Location: In person