Patient Support Specialist

The Role

Phil has several openings for enthusiastic and driven individuals to join our Patient Support Team. The Patient Support Team is responsible for assisting our growing customer base to increase their success with our product and service.

As a Patient Support Specialist at Phil, you will be responsible for the success of each and every prescription as it moves through our system, from the original prescription to refill. You'll be an expert at helping our patients (customers) navigate their patient portal, explaining their insurance coverage, and assisting them in getting their medication delivered in a prompt manner.

Some of the daily responsibilities include:

• Resolving inbound patient requests over phone, text, and email by reviewing their order details to provide accurate and detailed information
• Reaching out to patients to resolve issues preventing their order from processing
• Partnering with internal and external operational teams to make prescriptions successful
• Assisting patients with and providing best practices to support their success on Phil's platform

We operate 365 days, between 6am-6pm PST on weekdays and non-major holidays and 6am-3pm PST on weekends and major holidays. This is a full-time, hourly role where weekend and holiday availability is required, as you may be assigned to a shift that includes weekends.

About You

• You understand complex systems simply and you frequently find creative solutions
• You understand technology and software applications
• You can explain difficult and nuanced concepts with simplicity and ease verbally and in writing
• You are a master of emotional intelligence, you have demonstrated your ability to disarm others in difficult situations
• You are an incredible teammate and you build up others

Qualifications

• Passion for helping people
• 1+ year of experience in customer service over phones, email, or live chat
• Healthcare experience is NOT required, but is a plus
• Start up experience is a plus!
• Must be ready for a fast-paced and frequently changing environment