Patient Support Specialist

Kearney Eye Institute is seeking an organized and outgoing team member to join our medical receptionist department. This position involves 36 to 40 hours per week at a wage equivalent with experience. Medical receptionist experience preferred, but not required. We offer a generous benefit package that includes health insurance coverage/allowance, life insurance, short-term disability insurance, a flexible spending account, and a 401(k) plan. Other benefits include paid holidays, paid time off, and a yearly uniform allowance. Requires occasional travel, with no overnight stays.

Essential Skills and Abilities:

• Friendly and compassionate with patients.
• Initiative to solve problems and complete projects.
• Positive attitude.
• Good organizational skills
• Trustworthy
• Attention to detail
• Accuracy
• Excellent communication skills
• Work habits are neat and orderly.
• Cooperates well with co-workers.

OVERVIEW OF RESPONSIBILITIES:

• Greets and orients patients as they arrive for their appointments.
• Answer inbound telephone calls in a prompt and courteous manner and route to appropriate station as necessary.
• Schedules appointments, obtains pertinent demographic information, using practice’s specialized computer software.
• Gather necessary data and insurance co-payment from patients when making appointments and verify the data upon check-in.
• Verify patient insurance eligibility.
• Figure patient’s copayment amount and request payment.
• Prepare patient charts for upcoming appointments and maintain organized patient files.
• File papers and charts as needed.
• Recall patients
• Call patients to remind them of upcoming appointments.
• Compile new patient packages.
• Review, copy, and distribute correspondence including electronic faxes.
• Import patient data from portal.
• Balance cash drawer daily.
• Inform and monitor tech callbacks.
• Maintain proper opening and closing procedures
• Intercept patients upon discharge and obtain necessary information and payment before patient departs
• Provide a clinical summary that includes receipt and next appointment date/time.
• § Answer patient questions and/or direct questions to the appropriate person.
• Assists co-workers as needed.
• Follows office policies and protocols to assure compliance with regulations.
• Must be able to multi-task in a fast-paced environment
• Additional responsibilities as requested.

If you have the listed attributes and are interested in joining a growing business, apply today!

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person