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Form of workJob Description
Patient Support Specialist
Location: Clearwater, FL
Are you looking for career growth in a healthcare company that positively impacts people’s lives? Come join our team and make a difference! In this role, you get an opportunity to provide excellent patient care and educate our patients on breakthrough treatments that supports our mission, taking back patients’ lives! You will primarily be helping patients understand the lifesaving benefits of medication, TMS, and Ketamine.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
Other Responsibilities
- Provide the highest level of customer care through compassion and understanding.
- Gather, review, and verify all pertinent information in relation to the customer and their visit.
- Communicate directly with participating healthcare providers regarding patient’s care.
- Educate our customers on the treatment options Serenity provides.
Benefits
- Shortened Work Week
- Career Growth Opportunity
- Paid Time Off
- 10 Major Holidays Off
- 401k
- Medical, Dental, Vision insurance (Serenity covers 90% of your insurance premium)
- Never work a Sunday
- Employee Referral Program
Qualifications
- High School Diploma or GED.
- Excellent verbal and written communication.
- Previous experience working with computer-based information systems.
- 1+ year of experience in a full-time customer service role.
About Serenity:
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
*This position is contingent on successfully completing a criminal background check upon hire.
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