Address
Form of work
SalaryMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
Job functions include
- Coordinating MCX discovery and improvement meetings
- Designing needs assessment tools
- Assisting in the development of SOPs
- Creating complex spreadsheets, making recommendations for database management, and evaluating patient feedback IP outcomes with the goal of improving the Mayo Clinic experience
- Assists all aspects of improvement meetings from planning and executing to evaluation and report generation
- Provides and manages the planning and coordination of meetings that include customer support, videoconferencing, audio and visual support, and coordination and logistics of all trainings
- Supports site based custom survey and data requests
- Coordinates all site-based staff recognition awards and help support enterprise Patient Experience awards
- Manages patient engagement work (Patient & Family Advisory Councils PFAC and Patient & Family Experience Engagement Events PFEX)
- Updates the Improvement Partnership Experience website content and collaborates with Public Affairs to publish Experience stories within the News Center while also assisting with broader publications
- Captures and shares Experience best practices across the enterprise while also collaborating with our MCCN partners
- Must be highly organized, able to prioritize and balance multiple projects simultaneously, work independently as well as in a team, and exercise good judgment.
This Position is 50% Remote, must live within driving distance of Mayo campus.
** Visa sponsorship is not available for this position; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program**
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps. We value your interest in y the role and look forward to hearing back from you.
Qualifications
Minimum Education and/or Experience Required: (Education Requirements and Experience): An Associate's degree is required for this position. Prefer a Bachelor's degree in Business, Communications, Marketing or related field preferred. Minimum of five years of experience in Education, office management, project management, or customer relations or project management. Experience within a health care setting would be highly preferred. Demonstrated project management skills, demonstrated success in multi-tasking, proficiency in word processing, database management, Excel, PowerPoint and meeting management. Strong interpersonal skills including the ability to communicate effectively (written and verbal), strong organizational skills and self-initiative. Experience in coordinating and managing projects and/or training programs is preferred. Experience with data collection, organization, analysis and delivery of information.
Preferred Quals:
Fluent with excel, Microsoft and PowerPoint
This position will accept applications until 3/26/2024
Exemption Status
Nonexempt
Compensation Detail
$22.27 - $31.91 / hour; Education, experience and tenure may be considered along with internal equity when job offers are extended.
Benefits Eligible
Yes
Schedule
Part Time
Hours/Pay Period
20
Schedule Details
Monday - Friday 8-5pm, subject to change based on business needs.
Weekend Schedule
As business needs are identified.
International Assignment
No
Site Description
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Lynnette Fleshman
