Patient Access Coordinator

Patient Access Coordinator - 996484

Fort Lauderdale-Davie, Florida

Full Time with Full Benefits

Non-Exempt

No

1. Leads, trains and monitors the work of clinical staff to ensure work is performed according to clinical standards and regulations.
2. Performs daily front desk operations including financial transactions related to Medicaid, Medicare, HMO and vision insurances for services rendered.
3. Resolves patient/customer complaints and concerns.
4. Generates necessary paperwork to correct inaccurate diagnosis and procedure codes to ensure accurate claims and maximize revenue collections.
5. Schedules patient appointments to ensure smooth patient flow and business operations.
6. Responds to internal and external inquiries and resolves complex problems requiring a broad
understanding of policies and procedures.
7. Other duties as assigned.

1. Maintain work area in a neat and orderly fashion.
2. Assist supervisors, faculty and students in special projects as required.
3. Attend meetings/additional trainings as necessary.

1. Proficient knowledge of MS Office, including Word, Excel, and Outlook; data entry skills; Internet research abilities.
2. Excellent organizational and interpersonal skills.
3. Excellent customer service and phone etiquette skills.
4. Proficient bookkeeping skills.
5. Ability to enter and verify information with accuracy.
6. Ability to maintain confidential information.
7. Strong administrative skills, organized, thorough, systems orientated with meticulous attention to detail.
8. Ability to provide training.
9. Ability and willingness to provide coverage in other areas/facilities.
10. Proactive, punctual and reliable.
Physical Requirements / Working Conditions:
1. Ability to work a flexible schedule, including nights and weekends.
2. Ability to communicate effectively with others.
3. Ability to work cooperatively with colleagues and supervisory staff at all levels.
4. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in
performance of job duties.
5. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards.
6. Must be able to climb, bend, and carry patient records and supplies.
7. Must be able to lift items weighing in excess of 10lbs.

High School Diploma or Equivalent

High School Diploma and two (2) year of customer service / administrative experience in an office environment.
-OR-
Associate's Degree and one (1) year customer service / administrative experience in an office
environment.

1. Bilingual: Spanish/English; Creole Haitian/English.
2. Experience with Electronic Medical Record system.

No

Yes

Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.