Patient Coordinator/Receptionist

Job Title: Front Desk/Treatment Coordinator - Saint Johns Orthodontics

Location: Saint Johns County

Hourly Rate: $15-20 per hour (Based on Experience)

Benefits: 401k, Paid Time Off (PTO), Profit Sharing

About Us:
Saint Johns Orthodontics is a leading orthodontic practice dedicated to providing exceptional care and beautiful smiles to our patients. With a commitment to excellence and a focus on personalized treatment, we strive to create a positive and welcoming environment for everyone who walks through our doors. Our team is passionate about making a difference in the lives of our patients and their families, and we are seeking a friendly and personable individual to join us as a Front Desk/Treatment Coordinator.

Job Description:
We are currently seeking a Front Desk/Treatment Coordinator to join our team. In this role, you will serve as the first point of contact for our patients, providing outstanding customer service and support throughout their orthodontic journey. The ideal candidate will have a warm and welcoming personality, excellent communication skills, and the ability to multitask in a fast-paced environment. Prior experience in a dental or orthodontic office is preferred but not required, as we are willing to train the right candidate for success.

Responsibilities:

• Greeting patients with a friendly and welcoming demeanor, both in person and over the phone.
• Scheduling appointments and managing the office calendar to ensure efficient workflow.
• Verifying insurance coverage and submitting claims on behalf of patients.
• Educating patients on treatment options, financial arrangements, and insurance benefits.
• Assisting with patient intake forms, medical histories, and consent forms as needed.
• Managing patient records and maintaining confidentiality in accordance with HIPAA regulations.
• Collaborating with the clinical team to coordinate patient care and follow-up appointments.
• Assisting with administrative tasks such as filing, faxing, and data entry as needed.
• Providing general office support and assisting with other duties as assigned by management.

Requirements:

• High school diploma or equivalent required; additional education or training in dental or medical office administration is a plus.
• Prior experience in customer service or healthcare administration preferred but not required.
• Excellent interpersonal skills with the ability to communicate effectively with patients, parents, and team members.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage time effectively.
• Proficiency in computer skills, including Microsoft Office and dental practice management software (experience with OrthoTrac is a plus).
• A positive attitude and a passion for helping others achieve their best smile!

Benefits:

• Competitive hourly rate based on experience ($15-20 per hour).
• 401k retirement savings plan with employer matching.
• Paid Time Off (PTO) for vacation, sick leave, and holidays.
• Profit sharing opportunities based on performance and practice growth.
• Comprehensive training and ongoing support to help you succeed in your role.
• A friendly and supportive team environment with opportunities for professional growth and advancement.

If you are a compassionate and detail-oriented individual with a passion for providing exceptional patient care, we encourage you to apply for our Front Desk/Treatment Coordinator position at Saint Johns Orthodontics. Join us in making a difference in the lives of our patients and their families! To apply, please submit your resume and a brief cover letter outlining your qualifications and why you would be a great fit for our team.

Saint Johns Orthodontics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.

Job Type: Full-time

Pay: $31,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person