Parts Customer Specialist

Kelly Services is seeking an experienced Parts Customer Specialist in Warrenville, IL.

This is a Direct Hire, Permanent position, meaning you will be hired permanently with our client and offered their competitive benefit and vacation package upon hire.

Job details:

Pay: $60-70k., based on experience

Hours are 8am – 5pm

Position Overview

· A customer service representative will focus on correct resolutions for both customers and the business.

· Handle customer relationships and assist with their individual service needs while delivering best-in-class customer service.

· Accepts and commits product orders for shipment, pricing, and invoice issuance by interaction with sales representatives, customers, plant personnel, carriers and/or Marketing.

· Records order information into company database.

· Customer Service representative provides solutions to customers.

Primary Responsibilities

· Determine the quickest and most effective ways to answer a client’s or customer’s questions.

· Ensure customers are satisfied with products and services.

· Understanding of appropriate escalation of queries and concerns.

· Troubleshooting common issues with products or service.

· Manage inbound and outbound calls from customers.

· This position requires discretion and independent judgement.

· Must attain a workable knowledge of product line and sales policies.

· Makes decisions relative to selection of shipping point to maintain an acceptable level of service and profitability.

· Makes decision relative to selection of shipping point to maintain an acceptable level of service and profitability.

· Issue price adjustments, product returns, warranty replacements and delinquent order reporting.

Qualifications/Education and Experience

· Associate degree preferred or equivalent from a two-year college or technical school.

· Three to five years related experience, or equivalent combination of education and experience.

Knowledge, Skills, and Abilities

· Extensive knowledge of Microsoft Office Suites (Excel, Word).

· Basic mathematical skills required.

· Ability to compute exchange rates, ratios and percentages as required.

· Ability to create and interpret graphs.

· Excellent written and verbal communication skills required.

· Speaks clearly and persuasively in positive or negative situations.

· Ability to communication with all levels of management.

· Proven ability to solve practical and complex problems.

· Proven ability to interpret a variety of instructions (written, verbal, diagram).