Customer Intake Specialist

Greenlink Energy Solutions is seeking a Customer Intake Specialist to actively seek out and engage with customer prospects with the goal of learning how we can help and connecting them with the appropriate Energy Advisor. You will be fielding incoming calls from curious customers, giving them a brief overview of our company and explaining how Greenlink can help them increase the health, comfort, and efficiency of their property. This position is essential to the success of Greenlink and you will be working with a team of energy professionals who are passionate about energy efficiency, solar power, and saving the planet one building at a time. Our ideal candidate has several years of experience in customer service or sales and has the ability to project helpful, trustworthy, and optimistic confidence over the phone.

Greenlink combines building efficiency technologies with solar energy and next-gen HVAC to increase the health, comfort, and efficiency of our customers’ properties. We foster a positive and collaborative work environment, encouraging each team member to bring their unique skills, ideas, and perspectives to work daily. Our team members support each other's growth and we believe in recognizing and rewarding dedication, leadership, and excellence. Join us, and be part of a team where everyone brings their very best every day!

Qualifications:

• 3+ years of experience in customer service or sales
• Proven track record of managing customer relationships
• Bachelor’s in business, communications, or similar (preferred)
• Available for in-office work hours

Knowledge & Abilities:

• Ability to prioritize tasks efficiently
• Extremely detail-oriented and organized
• Excellent interpersonal skills and a true team player
• Superior verbal and written communication skills
• Proficient in CRM, project management, and documentation software, including GoogleSuite applications. Familiarity with Pipedrive and Monday.com is a plus!
• Ability to not only handle rejection well, but use kindness, humor, and wit to turn “no” into “yes!”
• Familiarity with call tracking software (preferred)

Responsibilities:

• Answer incoming calls with a positive, professional demeanor and willingness to help
• Field incoming calls to the correct individual or department
• Make outbound calls to solar leads to qualify them for a discovery call with one of our Energy Advisors
• Pre-qualify leads through outbound email and text communication
• Assign incoming and responsive outgoing leads to an appropriate Energy Advisor
• Track all activity in our company CRM and maintain accurate account information
• Communicate customer and/or prospect pain points to appropriate departments
• Coordinate with Greenlink staff to ensure customer satisfaction

Pay and Benefits:

• $18-25/hr plus performance bonuses
• Medical, Dental, Life, and Vision insurance after 90 days
• Paid holidays
• PTO accrual after 90 days
• Laptop and phone provided

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person