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Form of workJob Description
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
Job DescriptionSUMMARY
The Parts and Service Coordinator will coordinate parts and service inquiries; may deal with customer and/or internal service inquiries for parts, including identification, provide part numbers and availability. Processes orders for parts and assists with scheduling techs for service and billing for service. Will maintain a parts inventory and may process warranty claims. Role could be performed by an employee with a minimum of a high school education or equivalent and three year of experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Assist and order parts for technicians
• Manage technicians - Month On Hand
• Return to Piqua - parts from technicians' inventories
• Identifying/researching parts
• Shipping and receiving
• Cycle count inventories
• Maintain inventory control system, including updating computer as required, and assist with audits conducted by company auditors.
• Requisition parts from Troy, including following up on purchase orders and correspondence involving back orders. Regularly update files.
• Assist in the training and cross training of other individuals in the office.
• Receive parts from Troy, including verifying with packing slips, matching parts invoices with purchase orders and packing slips. Process Return Apparatus Tags (RAT) involving warranty claims and verify Warranty and Maintenance automatic scale/wrapper credits.
• Assist with replenishment of truck inventories and handle parts transfers to other Hobart Branches.
• Follow up on all pending credits and handle over-the-counter parts sales to walk-in customers.
• Assist various job functions involved in tracking consignment as well as stocking and pulling parts and processing parts mail orders from customers.
• Assist in preparing reports on order status, parts & material shortages, as necessary.
• Keep abreast of new products and related parts required for various modifications and keep bulletins updated.
• Handle telephone orders from customers for parts, including writing up orders, and quoting prices, or availability of parts, upon request.
• Write up credits for returned merchandise and handle telephone requests from technicians.
• Handle dispatching duties and shipping and receiving of products as assigned. Understand and perform all parts related activities required.
Education and Work Experience
High school diploma or GED and 3+ years of parts or clerical experience is required. Similar work experience includes any or all the following: ordering, shipping, any receiving, parts sales, and inventory control.
COMPETENCIES
• Handle competing/multiple priorities
• Computer Skills: Microsoft Office products excel, Word, Outlook
• Excellent verbal, written and interpersonal communication skills
PHYSICAL DEMANDS & WORK ENVIRONMENT
Physical Demands
While performing the duties of this Job, the employee is:
• Required to sit for prolonged periods of time
• Extensive periods of time on phone
• Lifting 50-75 lbs. with or without assistance
• Climbing up to 8 ft with ladder
• Kneeling, squatting, bending, pushing/pulling
• Exposure to noise, heat, cold, slippery, wet conditions
• OT as required
Additional Information
Why work for us?
- Competitive pay
- Great insurance options with low premiums
- Paid vacation and holidays
- 401K with company match
- Extensive on-the-job, online, and classroom training
- Safety-conscious work environment
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
