Sales Operations Coordinator

JOB DESCRIPTION:

We are looking for a full-time Sales Operations Coordinator to support our Intelli-Hood® Division. As a small-medium-sized business in the emerging energy efficiency space, our goal is to grow sales each year and continue to be a national leader. The ideal candidate for the Sales Operations Coordinator role will provide the foundation necessary to support such growth. The goal of this position is primarily to assist with the growth of several key markets and to support Business Development and Project Management.
The Sales Operation Coordinator will work closely with the Associate Director of Sales, Business Development Managers, Project Managers, and Application Engineers to execute the following responsibilities.

Sales Operations Coordinator Essential Duties and Responsibilities:

• Act as liaison between Business Development Managers and customers by keeping in contact with prospective clients throughout the sale.
• Coordinate with Melink Project Management Team and electrical subcontractors to obtain pricing for the electrical scope of work as part of the Intelli-Hood installation.
• Assist with proposal generation, ensuring the company gross profit margin goals are being considered.
• Create and maintain prospective / existing client records in SAP and HubSpot CRM (Customer Relationship Management).
• Assist Business Development Managers on commercial or technical inquiries and proactively follow up on pending orders.
• Assist Business Development Managers with applying for utility incentives and rebates.
• Create energy savings reports for projects to present the applicable ROI to customers.
• Maintain detailed records as required for inside sales coordination.
• Assist the Melink Marketing team with targeted pre-event campaigns and regional communication programs.
• Monitor competitor activities and other developments within the industry as necessary to support an effective long term growth strategy.
• Support the preparation of periodic reports showing sales volume, potential sales, and targets for proposed new construction client base expansion.
• Become an ambassador for Melink products and services within the industry and serve as an effective customer advocate to enhance the customer’s experience and impressions.
• Represent Melink at trade shows as needed.
• Other job duties as assigned.

Sales Operations Coordinator Qualifications:

• Bachelor’s degree (BA) from a four-year college or university; or one to two years related experience and or equivalent combination of education and experience.
• Must possess a strong work ethic and a high level of self-accountability.
• Ability to learn construction documentation and design prints for the off take of pertinent information.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have superior customer service skills (i.e., excellent written and verbal communication skills, high emotional intelligence, positive attitude, and a service leadership philosophy).
• Proven problem-solving record desired.
• Able to demonstrate a high level of integrity, and a penchant for high quality.
• Proficient with Microsoft Office Suite.
• Experience with ERP (SAP) systems desired.

Sales Operations Coordinator Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear. The employee must frequently lift and/or move up to 10 pounds. The travel required for this position is 10 - 15%.
Sales Operations Coordinator Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Ownership – Takes personal responsibility for their work, commitments, actions, and the results that follow.
• Customer Focus - Understands who their external and internal customers are and what they value. Meets and exceeds customer needs in a professional manner. Cultivates relationships that secure commitment and trust.
• Communication - Communicates clearly, concisely, and candidly with people at all levels of the organization in a timely and professional manner; avoids vagueness, ambiguity, and mixed messages.
• Building Collaborative Relationships - Cultivates trusting, respectful, professional relationships with colleagues and customers over time.
• Continuous Improvement - Continuously seeks to improve individual work, proactively seeking and acting on feedback. Develops better, faster, or less expensive ways to do things. Invests in personal learning and growth.
• Resourcefulness - Takes initiative to solve problems and achieve goals using available resources creatively and efficiently.

Melink Corporation is an Equal Opportunity Employer
Xz61W23on

• Act as liaison between Business Development Managers and customers by keeping in contact with prospective clients throughout the sale.
• Coordinate with Melink Project Management Team and electrical subcontractors to obtain pricing for the electrical scope of work as part of the Intelli-Hood installation.
• Assist with proposal generation, ensuring the company gross profit margin goals are being considered.
• Create and maintain prospective / existing client records in SAP and HubSpot CRM (Customer Relationship Management).
• Assist Business Development Managers on commercial or technical inquiries and proactively follow up on pending orders.
• Assist Business Development Managers with applying for utility incentives and rebates.
• Create energy savings reports for projects to present the applicable ROI to customers.
• Maintain detailed records as required for inside sales coordination.
• Assist the Melink Marketing team with targeted pre-event campaigns and regional communication programs.
• Monitor competitor activities and other developments within the industry as necessary to support an effective long term growth strategy.
• Support the preparation of periodic reports showing sales volume, potential sales, and targets for proposed new construction client base expansion.
• Become an ambassador for Melink products and services within the industry and serve as an effective customer advocate to enhance the customer’s experience and impressions.
• Represent Melink at trade shows as needed.
• Other job duties as assigned