Part-Time Student Assistance Team Representative - Csn Call Center

The College of Southern Nevada appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you are unable to attach the required documents to your online application or need assistance regarding the application process, please contact the Talent Acquisition team within Human Resources via email at hr.recruitment@csn.edu or call (702) 651-5800 to be directed to the appropriate Recruiter.
Job Description
This position reports to the Call Center Director and will be responsible for enhancing the caller's overall customer service experience by providing timely support, accurate information, and promoting more progressive use of the MyCSN system. This position provides additional operational support to the Office of the Registrar, Student Financial Services, the Cashier's Office, and all other CSN Departments on a daily basis.
The Student Assistance Team Representative position is a part-time 19.5 hour per week position.
Preferred Qualifications
• Customer service, Call Center, or related experience
• Ability to communicate effectively to a variety of audiences
• Computer literate
• Data entry maintenance and/or keyboard skills
• Ability to work assigned shift
Salary
$12.95 Hourly
Exempt
No
Full-Time Equivalent
100.0%
Required Attachment(s)
To be considered for this position, you must upload the following documents to your application:
• Cover Letter
• Resume/CV List a detailed description of the major duties you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented
INTERNAL APPLICANTS PLEASE NOTE
CSN employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at CSN and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting. If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.
Posting Close Date
06/30/2024
Note to Applicant
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.
All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.
This position may require that a criminal background check be conducted on the candidate(s) selected for hire.
As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.
Schedules are subject to change based on organizational needs.
CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.