Call Center Representative

GetAways Resort Management is looking for great customer service representatives to assist members in booking dream vacations!

Our Concierge Agents are responsible for listening to our members’ needs, find them a great place to take a vacation and get them there. You will be booking trips, solving customer challenges, and educating folks on the best way to manage their member benefits. Our Concierge Agents are a team of customer service pros that are all about good energy, a positive attitude, and a real desire to help folks out.

We will work with flexible schedules, so if you have a tough schedule to work around, we may be a great employment solution for you!

Essential Duties and Responsibilities:

· Create reservations, take same day reservations as necessary and future reservations following property’s rate structures, discounts, and sell strategies.

· Assist Members in all inquiries in connection with reservations, exchanges, etc.

· Cancel room reservations according to policies and procedures

· Answer incoming calls as needed and transfer to appropriate departments.

· All employees having are expected to have “Exceptional Service” skills in all communications and services.

· Must be well informed about the resort(s) and community attractions

Essential Skills/Abilities:

· Maintain a positive professional image at all times when representing the Company.

· Exhibit strong interpersonal skills and the ability to build and nurture Member relationships.

· Must be detail oriented and maintain a high level of accuracy.

· Demonstrate the ability to problem solve (troubleshoot, analyze and resolve situations).

· Exhibit the ability to communicate in a professional, positive manner.

· Possess excellent written and oral communication and presentation skills.

· Display strong organizational and planning skills.

· Must be computer proficient in Microsoft Word and other computer programs, including the PMS system and telephone system functions within 30 days.

Qualifications:

· High Volume inbound Call Center experience is required

· Timeshare experience is preferred

· Possess the ability to handle a high stress environment.

· Ability to work varied days and hours.

Physical and Mental Requirements of Position:

· Vision (constant)

· Verbal communication (constant)

· Hearing/Listening (constant)

· Sitting (frequently)

· Standing (occasionally)

· Walking (occasionally)

· Concentration/Attention to Detail (constant)

We offer competitive pay rates, comprehensive training, and opportunities for career advancement. Join our team of dedicated Call Center Representatives who are committed to providing exceptional customer service.

Apply today!

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person