Call Center Representative

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to patients and healthcare providers. This is a great opportunity for someone with strong communication skills and a passion for helping others in the medical field.

Duties:
- Answer incoming calls from patients, healthcare providers, and other stakeholders
- Assist callers with inquiries, appointment scheduling, and general information
- Collect and verify patient information for accurate record keeping
- Analyze and resolve customer concerns or issues in a timely manner
- Maintain confidentiality of patient information in accordance with HIPAA regulations
- Utilize medical terminology and knowledge of office procedures to provide accurate information
- Follow phone etiquette guidelines to ensure professional and courteous interactions

Requirements:
- Previous experience in a medical office or Call Center environment is preferred
- Excellent communication skills, both verbal and written
- Ability to analyze situations and provide appropriate solutions
- Strong customer service skills with a focus on empathy and understanding
- Bilingual proficiency in Spanish and English is highly desired
- Familiarity with medical terminology is a plus

If you are looking for an opportunity to make a difference in the lives of patients while working in a fast-paced and dynamic environment, we encourage you to apply for the position of Call Center Representative. Join our team and contribute to our mission of providing exceptional healthcare support.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Work Location: In person