Collector/Call Center Representative

Zwicker & Associates PC is a national law firm that represents credit grantors within the financial services industry. The firm is experienced in Bankruptcy, Commercial Collections, Consumer Collections, and Litigation. Growing strong since 1991, Zwicker is headquartered in Andover, Massachusetts and maintains office locations throughout the United States.

Zwicker & Assoc. is currently seeking Debt Collectors to join our team. Several openings are available. The role provides paid onsite training for four weeks including weekly pay and monthly bonuses. The start date for the role is April 22, 2024. The pay rate is $17-$20 per hour, depending on relevant experience, with uncapped bonus potential.

The office is located at 80 Minuteman Rd Andover, MA and the role is fully onsite for the first 90 days of employment with potential flexibility after.

The schedule is Monday - Friday, no weekends. Business hours run from 8 AM - 7 PM.

Benefits:

• Health insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid time off

Responsibilities of a Debt Collector include:

• Outbound call center, calling debtors who owe money to our clients and discuss their ability to pay and share repayment options available
• Record accurate and detailed notes; update account status and card member’s information into computer system
• Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Comply with FDCPA and state consumer protection laws
• Other duties as assigned

• Minimum of one year experience in a fast-paced customer service oriented, call center, or collections environment
• Strong negotiation skills
• Excellent communication skills
• Well organized, results driven
• Effective decision making skills
• Strong listening, interpersonal, oral, and written communication skills
• Ability to work efficiently on computerized systems
• Ability to work in a fast paced, evolving environment

Preferred Qualifications

• Collections experience
• Previous call center experience in a variety of customer service industries such as loan origination, telemarketing, banking, insurance sales etc.
• Bilingual written & oral
• Knowledge of the FDCPA and state consumer protection Laws

Physical Qualifications

• Be able to lift 5 pounds or greater
• Be able to sit 90% of the work day at times
• Be able to bend at the waist and be mobile when needed
• Be able to read and comprehend position-specific documents and correspondence
• Be able to operate a computer, phone, and/or equivalent devices
• Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing
• Be able to travel occasionally when needed by the most efficient means of transportation
• Be able to complete a minimum of a 40 hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management.

This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off including paid holidays, and 401K with match.

This an hourly rate position plus the potential for a monthly bonus - bonus' are not capped.

EOE, drug free workplace.

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