Part-Time Front Desk Receptionist

JOB TITLEFront Desk Receptionist

DEPARTMENT – Administration

SUMMARY

Receives visitors and customers at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.

FLSA STATUS – Non-Exempt

SUPERVISION RECEIVED

Reports to Office Manager.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

• Greets visitors and determines the nature of their visit.
• Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson.
• Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
• Communicates with callers and visitors in a professional, friendly, and efficient manner.
• Obtains basic demographic information about each customer, using cards, a computer system, a log sheet, or other method established by the dealership.
• Enters data into prospect tracking system and runs prospect reports for managers as required.
• Communicates messages to the appropriate parties in a timely manner.
• Types memos, correspondence, reports, and other documents.
• Assists service customers during the morning and evening service rush whenever possible.
• Assists with clerical duties as requested.
• Follows dealership policies and procedures.
• Establishes and maintains effective and cooperative working relationships with others contacted in the course of performing assigned responsibilities.
• Maintains a professional appearance.
• Keeps work area safe and clean.
• Performs related duties as assigned.

QUALIFICATIONS

Knowledge, Skill and Ability to:

• Read and comprehend simple instructions, short correspondence, and memos.
• Write simple correspondence.
• Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Perform detailed office support work accurately.
• Operate standard office equipment, including a word processor and computer terminal.
• Use initiative and sound independent judgment within established guidelines.
• Prioritize work and coordinate several activities.
• Organize and maintain accurate files and records.
• Define problems, collect data, establish facts, and draw valid conclusions.

EDUCATION AND EXPERIENCE

High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Possession of a valid Driver License

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear.
• The employee regularly is required to sit; reach with hands and arms.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles.
• The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS

Willingness to work on weekends, evenings and holidays

Willingness to attend occasional offsite training or conference

Pascale for this position is from $16.00 to $16.50.

Job Type: Part-time

Pay: $16.00 - $16.50 per year

Expected hours: 20 – 25 per week

Benefits:

• 401(k)
• Employee discount

Schedule:

• 4 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person