Parent Outreach Coordinator - Temporary Role

Chicago Public Schools (CPS) is the third largest school district in the United States, serving over 340,000 students in more than 600 schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career and civic life. In order to fulfill this mission we make three commitments to our students, their families and all Chicagoans: academic progress, financial stability and integrity. Six core principles are embedded within these commitments - student centered, whole child, equity, academic excellence, community partnership, and continuous learning.
The Parent Outreach Coordinator will be responsible for calling parents/guardians of certain students with disabilities , offering them a remedy for alleged delayed or denied services, and capturing important details of each conversation in the District's information management system.
This is a Temporary Role that will be available from September 2020-September 2021.
The Parent Outreach Coordinator will be held accountable for the following responsibilities:

• Parent Outreach Coordinators will be required to utilize SSM (the District's special education information management system) to record their calls with parents/guardians. Training on using SSM will be provided.

• Timely completion of calls throughout the day.
• A positive attitude and sunny disposition.

• An excellent customer service background

• The ability to be natural and conversational, not scripted and stilted.

• Excellent listening skills.

• Time management skills to ensure calls are carried out on time and without becoming distracted.

Type of Education Preferred:

• High School diploma or equivalent

Type of Experience:

• Strong communicator.

• Computer literate.

• Excellent interpersonal and record-keeping skills.

• Experience working collaboratively with a team of professionals in a fast-paced environment.

Preferred, but not required:

• Experience working with students and families of culturally diverse backgrounds.
• Experience working in a school in some capacity
• Bilingual
• College experience

This position is currently remote, however, employees may be required to report to a physical location based on the operational needs of the district and in line with proper health protocols.