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Form of workAs an Outside Sales Assistant, you will be responsible for assisting Territory Managers and Sales Managers in ensuring customer satisfaction of assigned accounts.
Essential Functions
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request reasonable accommodation, notify Human Resources or the manager who oversees the position.
Administrative:
Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
Generate inventory management reports to assist in proper replenishment of key products.
Regularly visit and make deliveries to customers in assigned territories.
Monitor scheduled shipment dates to ensure timely delivery and communicate issues to Territory Manager or Sales Manager.
Maintain accurate customer and territory records, facility records, and document all customer interaction.
Adhere to Accounts Receivables policies and practices.
Verify price and terms in accordance with standard procedures and customer profitability profiles.
Possess the ability to multitask and work within multiple computer systems and communication platforms simultaneously.
Maintain a current knowledge of company products, policies and procedures.
Customer Support:
Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
Delivering items from shipments that may have been missed during regular deliveries.
Responsible for communicating any pertinent information received from customers to the Outside Sales representative or appropriate management.
Identify customer requirements and expectations in order to recommend specific products and/or solutions.
May perform other duties as assigned.
