Outbound Special Business Coordinator

About HMM America Shipping Agency:

HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated and other specialized cargo.

HMM is currently ranked Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks and offices around the world. HMM is highly regarded as one of the world's top integrated-logistics companies with a commitment to operational excellence by our team of industry professionals and state of the art technology.

GENERAL POSITION OVERVIEW

Primary functions include assisting customers with export booking related inquiries including creation, updates, and troubleshooting to resolve issues. Answer customer inquiries as to booking status and update information as needed. Work with terminals, vendors, truckers, and service providers to ensure cargo is exported as intended. Specializes in Reefer, Awkward/OOG, SOC, Hides, and Export Customs handling, along with any special commodities that require an approval process.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Answer phones and manage email correspondence
• Create and make booking updates
• Troubleshooting numerous operational issues
• Build rapport with repeat clients
• Check sailing schedules and equipment availability
• Vessel clean-up of specialty cargo along with late gate management and coordination
• Coordination with equipment teams for repositioning if necessary
• Email booking confirmations/notices
• Cargo tracing: on dock, inland moves, door moves
• Overseas communication and tracking of cargo
• Specialized handling, follow up, and knowledge of Reefer, AK/OOG, SOC, Hide, and Customs cases
• Coordinating transloads and trucking for damaged or bad ordered equipment
• Coordination direct with terminals regarding any temperature or equipment malfunctions
• On hire of SOC equipment directly with terminal
• Performs other duties as assigned.

QUALIFICATIONS

ESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES

• Prior customer service experience, time management skills, ability to prioritize work, work efficiently under pressure, ability to multi-task, strong organizational skills, detail oriented, critical thinking skills, proper phone etiquette and strong communication skills.

EDUCATION AND EXPERIENCE

• High School diploma or GED required; college degree preferred but not required.
• Prior industry experience preferred but not required.