Operations Specialist

Company Overview

EyePromise provides ocular nutrition, technology and support to enhance and protect vision. From doctors to athletes, professionals in every field rely on EyePromise products and industry-leading insights. We use science to lead our efforts so we can continue to deliver proven outcomes that change lives.

THIS POSITION DESCRIPTION SHOULD NOT BE CONSTRUED TO CONTAIN EVERY FUNCTION/REPONSIBILITY THAT MAY BE REQUIRED TO BE PERFORMED BY AN INCUMBENT IN THIS JOB. INCUMBENTS ARE REQUIRED TO PERFORM OTHER RELATED FUNCTIONS/RESPONSIBILITIES AS ASSIGNED. THE ABOVE DESCRIPTION, WITH SUPPLEMENTAL MATERIAL, IS ADEQUATE FOR PURPOSES OF EVALUATION.

We are seeking a detail-oriented and organized individual to join our team! The Operations Specialist will assist with many aspects of sourcing distributing and maintaining products within a Quality Management System (QMS) including product receipt and shipment, as well as document control to ensure compliance with applicable regulatory standards. We value the willingness to learn, think critically, and exhibit initiative.

Essential functions:

• Inspect products provided by contract manufacturers to ensure strict conformance to established quality standards and individual product specifications.
• Clearly identify and quarantine nonconforming product from contract manufacturers.
• Facilitate the return of nonconforming products to the contract manufacturer for repair, credit or replacement.
• Support in-house servicing and repair of medical devices.
• Assist with inventory management to ensure that product and accessories are available to ship.
• Process customer shipments and returns consistent with QMS requirements.
• Document quality concerns for contract manufacturer awareness and corrective action as appropriate.
• Assist with the creation and reporting of metrics related to the QMS processes and document management system.
• Identify and implement document control process improvements to ensure compliance with internal and regulatory requirements.
• Facilitate and support maintaining the QMS system, including SOPs to provide guidance to users on document authoring and to ensure compliance with the applicable regulatory requirements.
• Continuously seek opportunities to streamline processes and improve operational efficiency through SOP optimization.
• Other duties as assigned by the supervisor.

Requirements:

• Strong attention to detail and ability to accurately collect and record data.
• Excellent communication skills to effectively communicate any issues or concerns.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic computer skills for data entry and documentation purposes.
• Ability to follow detailed procedures.

Bonus Skills:

• Quality Assurance
• Medical device/pharma manufacturing
• Windows 10/11
• Salesforce
• HubSpot

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Chesterfield, MO 63005: Relocate before starting work (Required)

Work Location: Hybrid remote in Chesterfield, MO 63005