Sales Operations Specialist

About the Job

Pack Leader USA is looking for a Sales Operations Specialist to join our sales team. This is a full-time position located in Grandview, Missouri. You will report directly to the Director of Business Development. In this role, you will be a key contributor to the overall sales process to ensure a highly efficient and stream-lined quote to completion process. This individual will work closely with upper management, cross-functional departments, and external partners to establish and refine processes, manage Sales Operations, and contribute to the overall success of the company.

Responsibilities:

• Coordinate with sales team members, customers, and other cross-functional departments to manage the status of open orders, and to enhance operational efficiency.
• Assist with order intake, order management, and proper customer on-boarding procedures and documentation.
• Administer and support HubSpot CRM platform on a daily basis.
• Sales order entry in Sage.
• Perform quality checks on HubSpot and Sage data to ensure integrity at all levels.
• Perform regular checks on processes and procedures to ensure accuracy.
• Proactively identify opportunities for improvement and automation to drive efficiency and productivity.
• Provide assistance to management team members as needed and perform other admin work related to sales and marketing.
• Perform other data entry or CRM admin tasks.
• Assist with procurement of labeling equipment and other options or components.
• Assist with past due and collection efforts.
• Create HubSpot reports and dashboards to effectively manage Sales Operations.
• Serve as liaison with marketing and other consulting teams.
• Other duties as assigned.

Requirements:

• Bachelors in business administration, marketing, or related field; or equivalent experience is preferred, but not required.
• Proficient in Sage 100 or similar operating system
• Proficient in HubSpot or comparable sales process system
• Proficient in Microsoft Excel
• Strong analytical and reporting skills
• Strong project management skills and the ability to manage multiple projects simultaneously.
• Excellent interpersonal, verbal, and written communication skills; customer service skills are key.
• Detail-oriented multi-tasker with exceptional organization and prioritization skills
• Demonstrated ability to work well under pressure and cooperatively with team members.

Pay Structure:

• Base Salary plus commissions

Benefits:

• 96 hours of PTO per year
• $346.27 Health Allowance
• On-site gym
• Health, Dental, Vision and Life Insurance- eligible after 30 days
• 4% Matching 401k-eligible after 1 year of service
• Profit Sharing