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Form of workDeposit Operations Specialist
Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we are looking for exceptional people who have the talent and passion to help us make those dreams come true.
Looking for a career with a great company culture, potential for growth, and the opportunity to make a difference in the lives of others? At North American Savings Bank (NASB), we deliver best-in-class customer service and the right financial solutions to help our customers achieve their dreams, whether it’s buying their first home, planning for retirement, or anything in between. We believe that exceptional customer service starts by cultivating an exceptional work culture—one that recognizes and rewards hard work, provides the right tools for success, and believes that healthy, happy associates are the foundation of a strong organization. NASB has been in business for over 92 years, and our rapid growth means we are looking for new team members who want to grow with us!
We are currently looking for a Deposit Operations Specialist to join our Deposit Services team.
Job Summary
The Deposit Operations Specialist is a phone-based position. The ideal candidate must be comfortable working by phone utilizing excellent customer service, attention to detail, and problem-solving skills. This role works within the Deposit Services Department which provides assistance to customers and branch personnel via telephone and digital channels. The department administers all back-office deposit processes for NASB, including item processing and ACH, debit, digital, and online banking support, CIP oversight, IRA administration, online account opening management, research and adjustment services, deposit account collections and legal processing.
What you can expect to work on
- Responsible for a taking a high volume of inbound calls with occasional outbound calls.
- Provides excellent customer service to external and internal customers.
- Resolves customer issues efficiently and effectively.
- Assists customers with account inquiries.
- Understands and explains deposit products and services.
- Performs data and monetary maintenance on accounts and customer records.
- Cross-train and backup other processes and tasks within Deposit Services Department, as assigned
- Responsible for processing all incoming ACH, Check Adjustments, Stop payments, Reg E Opt-In Requests, Reconciliation of GL's, and other duties as assign.
- The hours of this position will be Monday through Friday, 8:00 am to 5:00 pm and some Saturdays, 9:00 am to Noon.
What you offer us
- A minimum of 1-year of Customer Service experience required.
- Bank Deposit Operations experience preferred.
- Excellent customer service skills
- Strong written and verbal communication skills
- Demonstrated problem solving ability.
- Strong organizational skills and ability to multi-task
- Ability to work under pressure and meet deadlines.
- PC skills and experience with MS Office Word and Excel
Work Environment
- This position will be a hybrid-based schedule with a combination of in-office and remote work.
- Mon- Fri 8:45-5:15 alternating Sat 8:15-12:15, hybrid schedule of in office 3-days a week, mandatory Wed.
What we offer you
NASB offers competitive compensation and excellent benefits packages, including:
- Comprehensive health insurance options including medical, dental, and vision coverage.
- 401(k) retirement plan with immediate employer match.
- Generous paid vacation, sick and personal days. Plus, enjoy a bonus day off for your birthday!
- Exclusive mortgage and banking benefits.
- Paid holidays, volunteer time off, and free parking at NASB facilities
- Employee referral bonuses and internal training programs to help you reach our career goals.
