Operations Project Manager

About Us:
At Encompass Community Services we provide our community with a wide range of services related to family & social well-being, early childhood education, behavioral health, housing and more. Every day through these services we work to make health, education and housing more equitable for all people in Santa Cruz County. For more than 40 years our work has touched generations by helping people have access to education, rebuild relationships, restore their health and regain dignity.

Position Summary:

Encompass Community Services is seeking a Project Manager who shares our excitement for and commitment to serving our community. This position reports to the Chief Operations Officer as part of the Encompass Operations Division, which develops and maintains the systems that support agency operations. The Operations Division closely collaborates with leaders across the agency to lead agency-wide strategic planning efforts, identify areas of continuous quality improvement, and pursue new program development and funding opportunities. This position will drive agency-wide initiatives forward by creating, managing, and supporting the execution of project work plans and effectively communicating those plans with internal and external stakeholders. The qualified candidate is a quick learner, curious, has a demonstrable record of collaborative and efficient project coordination, and excels at working with diverse stakeholders, organizing and supporting teams, and identifying and troubleshooting problems. Hybrid work arrangements are available.

The ideal candidate:

• Is highly proficient in Microsoft Office.
• Is a systems thinker who can approach projects with a process development and improvement lens.
• Is highly organized with strong attention to detail.
• Is a clear communicator with the ability to work with a diverse team and with a diverse range of people.
• Is a self-starter who honors the value of teamwork, ensuring needed perspectives are reflected in the final product.
• Has strong interpersonal and teamwork skills, self-awareness, and situational awareness.
• Is comfortable with change, ambiguity, and a fast-paced learning environment.
• Possesses broad experience in handling difficult or sensitive situations in a professional, timely, and thorough manner.
• Demonstrates knowledge and experience working with industry-leading project management methods, tools, and resources.
• Has the ability to prioritize issues/escalations and manage multiple projects simultaneously.
• Has quick analysis, troubleshooting, and problem resolution skills.
• Brings a commitment to social justice and racial equity.

Duties & Responsibilities

• Develop and update project plans; document, maintain, monitor, and communicate project plans, tasks, and progress using project management tools.
• Conduct research on relevant literature, tools, vendors, and other resources to inform project plans. Update and manage project-related documents and databases.
• Assess project risks and issues and provide recommendations as applicable.
• Track and coordinate the completion of project tasks within expected deadlines.
• Manage relationships with agency teams.
• Engage in relevant project budget meetings to ensure project activities operate within budget limits.
• Undertake project tasks, as applicable.
• Schedule, organize, and facilitate project stakeholder meetings, including preparing agendas, documenting meeting minutes/action items, and developing presentation materials, tools, and resources.

Minimum Qualifications

• Any combination of training, education, and experience equivalent to a Bachelor's Degree in Public Health, Healthcare Administration, Nonprofit Administration, or a related field.
• Minimum 1-3 years experience in a similar role
• Experience in Project Management in professional services, consulting, or nonprofit management.
• Experience working with stakeholders within a cross-functional matrix environment

Preferred Qualifications

• Bachelor’s Degree or Master’s Degree in Public Health, Healthcare Administration, Nonprofit Administration, or a related field
• Experience working in Public Health, Community Health, and/or Healthcare Industry

Women, candidates of color, and LGBTQ+ identifying candidates are highly encouraged to apply.

Wages & Benefits:
Our total compensation package includes a comprehensive medical and dental insurance plan for full time employees, 403(b) retirement plan, paid holiday, sick time, and 17 days of paid vacation, pro-rated for positions less than 40 hours a week.

Encompass Community Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. We are committed to excellence through diversity and strive to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all clients and employees.

If you require assistance applying on-line, we have computer terminals available at our 380 Encinal Street Suite 200 office in Santa Cruz, Tel: 831-469-1700, and at our 225 Westridge Drive location in Watsonville, Tel: 831-724-3885. Please call ahead to schedule an appointment.