Operations Manager

Purpose: The Operations Manager plays a pivotal role in supervising the daily functions of a Residential Retirement Community. Their role involves ensuring the smooth operation of OVA facilities and communal spaces, guaranteeing compliance, and maintaining a safe and operational environment for residents. This role supports the General Manager in overseeing the homeowner’s association's operational facets, including team leadership, resource allocation, risk assessment, process enhancement, quality control, policy compliance, and the efficient upkeep of community facilities.

Responsibilities:

·         Team Management: Supervise maintenance and administrative staff, providing guidance for smooth operations, efficient communication, and task management.

·         Workflow Optimization: Monitor workflows, delegate tasks, and foster a productive work environment to meet organizational goals.

·         Administrative Oversight: Manage administrative duties, including record-keeping and correspondence, ensuring efficient document management.

·         Policy Implementation: Supervise the implementation of HOA policies and guidelines, ensuring adherence across the organization.

·         Financial Monitoring: Monitor budgets and expenses alongside the General Manager and Treasurer.

·         Vendor Coordination: Coordinate with vendors, contractors, and service providers to fulfill community needs effectively.

·         Resident Relations: Serve as a resident point of contact, addressing inquiries and concerns professionally.

·         Regulatory Compliance: Ensure compliance with local regulations and HOA governing documents.

·         Risk Management: Implement risk management strategies and contribute to crisis planning.

·         Infrastructure Monitoring: Oversee infrastructure systems, including energy usage, security, and emergency equipment, ensuring proper functioning.

·         Facility Oversight: Manage OVA-owned spaces, overseeing facilities, communal areas, and property maintenance.

·         Project Management: Manage routine maintenance projects, reviewing progress and timelines in regular meetings with the General Manager.

·         Budget Review Participation: Actively participate in the annual budget review process, collaborating on materials for the Board of Directors' presentation.

·         Reserve Study Leadership: Significantly contribute to the annual Reserve Study's development.

·         Event Supervision: Oversee daily setup and teardown of Club and Committee events for effective management.

·         Software Utilization: Use building management software to optimize facility operations effectively.

·         OSHA Standards Compliance: Ensure adherence to OSHA standards related to facility management.

·         Preventative Maintenance: Schedule and manage all preventive maintenance programs for facilities.

Qualifications and Skills:

·         Certified Facility Manager or Certified Manager of Maintenance, highly preferred.

·         Minimum 5 Years in Facility Management, Facilities engineering or related qualifications such as project management, business management or construction management. 

·         Excellent written and verbal communication skills.

·         Experience with various forms of office software and equipment.

·         Able to write reports and presentations.

·         Possession of a valid California Driver’s license.

Work Environment and Working Conditions:

·         Ability to work outdoors in various weather conditions.

·         Ability to lift 50 pounds.

·         Ability to sit/stand for extended periods of time.

·         Typical work week: Monday to Friday, 7 am – 4 pm