Operations Manager

POSITION: Operations Manager

SUPERVISOR: Director, Operations & Inventory Control

STATUS: Salary/Exempt

PAY RANGE: $78,000 - $88,000/year

LOS ANGELES REGIONAL FOOD BANK

The mission of the Food Bank is to mobilize resources to fight hunger in our community. To fulfill our mission, we source and acquire nutritious food and other products and distribute them to people experiencing nutrition insecurity through our partner agency network and directly through programs; energize the community to get involved and support hunger relief; and conduct hunger and nutrition education and awareness campaigns and advocate for public policies that benefit the people we serve. Food Bank employees are hired because of their unique skills, diverse perspective, and their commitment to our mission. This means that each of us, working together, will do all that we can to fulfill our vision that no one goes hungry in Los Angeles County. Our core values include: Respect, Stewardship & Accountability, Collaboration, Urgency, Service, Integrity, and Diversity. Our organization is committed to maintaining a positive and engaging workplace for all employees.

ESSENTIAL FUNCTIONS

The Operations Manager is responsible for coordinating all warehouse and operations activities daily within a food distribution environment. Responsible for leading and supervising the receiving, storage, movement, and distribution of food products in a manner consistent with Food Bank objectives. Oversees the movement, storage, and placement of all products and finished products within the warehouses, including coolers and freezers. Exercises direct supervision of Unionized warehouse staff, supervisors, and volunteers assigned to the area.

WHAT YOU’LL DO

Warehouse Operations Oversight: Warehouse/Operations Manager will supervise the sanitation, safety, and maintenance of work areas and conduct operations in a manner that promotes food and general safety, in compliance with DOT, Cal/OSHA, and food industry standards. Oversees and schedules timely maintenance of forklifts, pallet jacks, and other warehouse equipment to ensure efficient and safe conditions. Supervises product receiving, storage, and distribution in accordance with food safety regulations. Oversees the maintenance of the cooler/freezer. Ensures daily logs on the temperature of the cooler/freezer.

Personnel Management and Leadership: The Warehouse/Operations Manager is responsible for oversight of warehouse personnel, including recruiting, hiring, training, corrective actions, and employee evaluations for a staff of unionized and non-unionized employees. Exercises direct supervision of warehouse staff, supervisors, and volunteers. This position will also be responsible for the supervision of temporary and volunteer labor personnel.

Financial and Administrative Responsibilities: P&L/Budget responsibility to include departmental expenses, (labor, equipment rental & repair, and outside shipping costs). Communication with internal functions (e.g. Product Acquisitions, Agency Relations, etc.) to coordinate appropriate delivery and pick-up activities. Work closely with the Inventory Control Department to ensure excellent service to participating agencies and programs. Ensures support is provided to the Inventory team for month-end and year-end inventory audits. Complete all necessary records and reports in a timely and accurate fashion.

QUALIFICATIONS

• Minimum of 5 years experience leading warehouse and carrier operations management in a fast-moving consumer goods environment, preferably perishable goods.

• Bachelor’s degree or equivalent educational background in support of business operations model preferred (Kaizen, JIT, 6 Sigma, etc.). Experience with warehouse management systems (Ceres/Navision), ensuring compliance with standard operating procedures.

• Experience managing union staff with expertise in labor relations and regulations.

• Knowledge of warehousing and distribution for a food service operation, preferably with a unionized workforce.

• Superb analytical and problem-solving skills, possesses the ability to develop and implement strategic plans based on data and trend analysis and development.

• Knowledge of general food safety requirements (AIB preferred), auditing requirements, inspections, etc.

• Excellent communication and problem-solving skills along with the ability to provide clear and concise details regarding cause and effect, both verbally and written. Prefer bilingual English/Spanish

• Good computer skills in Microsoft Office; Excel, Word, and Google Docs platform

• Knowledge of forklift and pallet jack (manual & electrical) maintenance and safety requirements and procedures.

• Must be available to work fluctuating schedule throughout the regular work week including occasional Saturdays.

• Must be able to sit, stand, and walk for extended periods of time

• Must be able to handle stress caused by meeting deadlines with tight deadline requirements.

• Available for work hours Monday- Friday, with occasional Saturdays.

• Valid CA Driver’s License and access to a reliable and insured vehicle. Required to travel within Los Angeles County. May be scheduled to work at either facility in Los Angeles, CA, or the City of Industry, CA

• May need to commute between Food Bank facilities in Los Angeles, CA, or the City of Industry, CA

• Passion for the Food Bank’s mission and commitment to the seven values of the organization: respect, stewardship & accountability, collaboration, urgency, service, integrity, and diversity.

BENEFITS

We offer a comprehensive benefits package:

• Medical: Employee HMO coverage as little as $10 per paycheck and access to Nonstop Health funds

• Dental: Employee HMO coverage available at no cost

• Vision: Comprehensive vision insurance with generous allowances for examinations and material costs

• Flexible Spending Accounts

• Employer-paid Life Insurance and Long-Term Disability

• Optional Long-Term Care Insurance

• 403(b) retirement savings plan with employer match

• Employee Assistance Program (EAP) with expanded Mental Health

• Employee recognition programs

• Growth & career development support for professional certifications and additional training resources

• Vacation: Two weeks annually for the first three years

• Holiday: Nine paid holidays; eligible upon date of hire

• Sick Leave Time available

As a part of the Food Bank’s pre-employment screening process, all potential employees are subject to a Criminal Background Check.

In instances of a federal, state or locally declared emergency, Los Angeles Regional Food Bank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.

The Los Angeles Regional Food Bank is proud to be an “Equal Opportunity Employer.” Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Food Bank fosters an organizational culture where ideas and decisions from all people help us grow, innovate, and serve in a rapidly changing world. We strongly encourage people from underrepresented groups to apply.