Operations Manager

Aramex is seeking a smart and energetic Operations Manager to join our Houston location. The Operations Manager will be the point of contact between the clients and Aramex along with related team members ensuring that team targets and budgets are met, all staff are encouraged and enabled to maximize their potential and contribution to meet customer needs in the most effective way.

Keyduties included are, but not limited to:

• Manage all station functions to ensure that all departments and station staff execute service agreements at, or above the customer's standards. Maximize profitability through superior customer service, effective and prompt communication, and follow-up on all pending matters with the customer.
• Provide managers with daily guidance, leadership and overall support on any issues relating to operations, communication, human resources, revenue enhancement, standardizing procedures, and systems applications and executing processes to meet customer needs.
• Ensure that freight is being expedited in a safe and timely manner.
• Ensure that the station facility provides a clean, professional, and safe working environment for all employees.
• Review analysis of activities, costs, operations and forecast data to determine progress toward stated business development goals and objectives. Review and evaluate station P & L performance and establish short-term goals to address any budgetary shortfalls. Oversee business development, sales and marketing and new account development to ensure that maximum transportation revenue is generated for the station.
• Develop and execute policies, plans and programs to meet anticipated organizational needs in the areas of functional responsibility and ensure compliance with corporate policies and guidelines, ISO standards, Sarbanes Oxley and other regulatory requirements. Ensure directives, rules and procedures are communicated to all station personnel. Ensure safety methods and programs are implemented and maintained.
• Conduct daily, weekly, monthly and quarterly meetings and ensuring to update and record meeting conclusions, thus communicating findings and suggestions with regional team.
• Report to Regional Manager with proposed and achieved targets.
• Set SMART objectives for team members, provide recommendations and support to ensure objectives fulfillment.
• Manage end to end employee lifecycle working closely with HR - recruitment, Vacations, Absence Management, Performance, Disciplinary, Managing hours and schedules etc.

Qualifications:

· 4+ years’ experience specifically with Logistics Operations

· High School Diplomas a Must

· College Degree Preferred

· Excellent skills for communicating and relating with both team members and customers.

· Strong negotiation and communication skills

· Proficient in Microsoft Office and transportation management softwareJob Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Houston, TX: Relocate before starting work (Required)

Work Location: In person