Operations Excellence Manager

Work Where it Matters

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.

As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Here’s why we want you to consider LDRM:

• Flexibility: While you will spend much of your working time at the office, you can work at home when life circumstances need you there instead.
• Purpose: This is meaningful work and an opportunity to make a difference in the lives of thousands of legal immigrants, all with a fantastic staff to support you
• Growth: You will learn things you never knew and when the opportunity arises, you’ll be ready to move up – we LOVE to promote from within.
• Protection: Health, dental, vision, tuition reimbursement, 401(k) and more
• Relaxation: Paid time off, including federal holidays

Job Summary:

The Operational Excellence Manager leads the OE team in driving efficiencies throughout the National Visa Center. The OEM collaborate with the Change Manager to analyze data, prepare reports, make recommendations, provide briefings as needed, and help drive performance improvement through measurement, analysis, and continuous process improvement activities. The Operational Excellence Manager reports directly to the Change Manager and plays a crucial role in the management of process improvements that support functions of the Center.

What you will do as an Operations Excellence Manager:

• Identify areas of improvement for products, processes or services. Through your comprehensive knowledge of Operational Excellence principles, concepts and theories, you will also work towards advancing new methodologies.
• Supervise the activities of the OE team
• Collaborate with the Change Manager to set the priorities of the OE team
• Analyze and benchmark specific processes to support improvements
• Identify process efficiencies across contract operations
• Analyze system inefficiencies and recommend changes for improvement
• Develop tools that support existing or new processes
• Research data and best practices for contract processes
• Prepare reports using Power BI
• Prepare spreadsheets using MS Excel
• Prepare analytical reports and proposals
• Perform other duties and responsibilities as assigned

Basic Qualifications:

• Must be a U.S. Citizen and be able to obtain and maintain a SECRET-level federal security clearance
• Must live within 90 miles of the National Visa Center in Portsmouth, New Hampshire
• Must have experience with Microsoft products including Excel, Word, and PowerPoint
• Must have experience using Power BI and SharePoint
• Must successfully complete a comprehensive 7-year criminal and credit history background check
• Serve as an expert resource for evaluation and action against assigned measures

Minimum Experience, Education and Licensure:

• Bachelor's Degree or equivalent
• 2+ years of demonstrated experience with Operational Excellence, Continuous Improvement, Lean and Six Sigma methodology
• Trained in Lean Six Sigma and other process improvement methodologies
• Demonstrated business acumen, experience in managing projects teams, programs, or workstreams of varying levels of complexity
• Capability in Lean and Six Sigma tools and/or desire to grow capabilities to further drive Continuous Improvement projects
• Skills to translate and present visualization of data into a format that can trigger action and business decisions
• Ability to effectively coach and mentor colleagues

Minimum Knowledge, Skills, and Abilities:

• Strong written and verbal command of the English language
• Strong administrative and organizational skills
• Working knowledge of Power BI, Excel, and SharePoint
• Excellent interpersonal and communication skills
• Demonstrate a professional work ethic
• Ability to work independently and collaboratively
• Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience
• Positive attitude focused on customer satisfaction

Physical Demands:

While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus. Requires periodic work on the production floor, facilitating workshops, and computer time analyzing data.

Work Environment:

Mainly office but may also include all other work environments as required. There may be an opportunity for occasional telework. Must have capability to work from home with own computer equipment and internet service should the situation arise. Periodic coverage on all shifts is expected at times, but is largely focused on first shift activities.

There is an onsite expectation for this role with work-from-home flexibility. Operational needs and our telework policy determine your work location. The National Visa Center has no fully remote positions.

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.