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Advanced Hearing Providers (AHP) coordinates hearing healthcare services for employees with workers compensation claims. We connect patients with our nationwide network of qualified hearing healthcare providers on behalf of our clients; the payers and third-party administrators of workers compensation claims.
The Operations Coordinator is a key team member and success in this role is critical to the efficiency of the organization as a whole. As the first point of contact for phone calls and emails, the flow of work is dependent upon the Operations Coordinator doing their job well.
The Operations Coordinator is an in-office position requiring being physically present in our Jacksonville, FL office location every business day. Dependability and consistency will be a large key to the success of this team member. Being a self-motivated problem-solver is extremely important.
ESSENTIAL JOB FUNCTIONS
- Answer and direct phone calls in a polite and friendly manner.
- Manage order intake process by entering all new orders.
- Upload pertinent documents from incoming emails and faxes into appropriate systems.
- Monitor company-wide group email inboxes for high priority and missed responses.
- Process non-revenue supply orders.
- Monitor inventory, keep order lists up to date, and place orders/coordinate placement with appropriate parties as needed.
- Process and manage outbound shipments effectively, maintaining clear communication with involved parties.
- Sort, scan, and distribute incoming physical mail.
- Act as liaison between providers and finance when resolving missed, late or returned to sender provider payments.
- Maintain updated provider W9s in system, which requires follow-up calls on incorrect or incomplete W9 documents received.
- Contribute to overall team effort by accomplishing tasks in a prompt and efficient manner.
- Be available to help with UPS/FedEx deliveries and pick-ups.
- Maintain reception area and all common areas in a clean and tidy manner at all times.
- Regular and reliable attendance.
- Be prepared and willing to perform other various tasks as requested by Team Leads or AHP Executives.
2-3 years experience in an administrative support, customer service or retail role preferred.
- Proficiency in the following computer applications preferred:
- Outlook
- SalesForce
- Excel
- Adobe
- Teams
- Must be able to type at a minimum of 40 WPM.
- Bilingual skills are a plus.
- Excellent interpersonal skills to build strong relationships with colleagues.
- Effective communication, including speaking, writing, and active listening.
- Ability to give and receive feedback from a variety of channels.
- Self motivated; Ability to work independently.
- Comfortable in a high-pressure environment.
- Must be highly organized and be able to identify and address challenges independently as they present themselves.
- HS Diploma or equivalent
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