- Ensures daily front desk coverage. Provides customer services such as: Greeting customers, answering main phone line, and monitoring general email inboxes. Screens and directs inquiries to appropriate staff, answers general questions about the OLCC, transcribes incoming questions and forwards them to the appropriate department email box. Sets up appointments with staff.
- Receives and reviews incoming mail (mail room and front drop box) for various departments; date stamps and distributes mail according to various department processes. Maintains the confidentiality of information received and materials encountered during the workday.
- Assist with various administrative tasks such as: scanning, printing, copying records and other materials, updates all front desk logs.
- Assesses visitors’ requests and responds in a professional and helpful manner to best meets their needs. Includes directing to appropriate division or source and providing basic information about liquor laws and rules, Alcohol Education Program providers and classes, Commission activities, meetings, hearings, policies and procedures, history, reports, etc., or refers the customer to the OLCC website.
- Controls building access by ensuring that visitors sign in and identify the purpose of their visit. Issues visitor identification badges if needed to allow access beyond the lobby area. Collects visitor badges when the visit is complete and maintains the badge and visitor log. Supports a safe workplace environment by not allowing hostile or potentially dangerous individuals into the card-locked entry areas and uses proper judgment in determining emergency situations where police, fire, or medical personnel should be contacted.
- Schedules meetings for agency departments, including room set-up and necessary equipment.
- Maintains various electronic and paper filing systems that include front desk logs, receipt books, and files for customer pickup. Copies, scans, and collates packets of information and distributes to appropriate division.
- Maintains employee and department directory.
- Accepts payments and maintains the receipt logbook. Forwards payment to Financial Services Division.
- Keeps the front reception area clean and safe.
- Refers permittees in person, by phone or via email to service/worker permit, licensing or renewals staff to ensure customers obtain timely service.
- Develops and revises office front desk manual.
- Experience providing customer service and providing directions to external inquiries.
- Experience managing incoming inquiries and deliverables for parsing and dissemination.
- Experience reviewing submitted documents for completeness and preparation for processing.
- Experience supporting multiple departments submitting requests for assistance or messaging.
- Medical, vision, and dental insurance.
- 11 paid holidays per year.
- 8 hours of vacation leave earned per month, eligible to be used after 6 months of service.
- 8 hours of sick leave earned per month, eligible to be used as accrued.
- 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service.
- Pension and retirement programs.
- Clickhereto learn more about State of Oregon benefits.
- A workplace that fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity.
- A healthy work/life balance, with opportunities for hybrid remote work.
- Internal Applicants (Current State of Oregon Employee) – MUST apply through your employee Workday account. Please update your profile with current job history and education. In Workday, click on the Career application link, View Internal-Find Jobs, Find the position and select Apply.
- External Applicants – Please visit theState of Oregon job opportunities webpageto submit your application for the position.
- Workday does not pull your work history from your profile; you MUST list your current work experience on your application for it to be considered. A resume will not substitute for completing the work experience section of your application.
- The work history and/or education section of your application must clearly demonstrate how you meet all the minimum qualifications and desired attributes listed above.
- Upload and attach your resume in addition to completing your job history and education details in Workday.
- The salary listed is the non-Public Employee Retirement Systems (PERS) qualifying salary. If the successful candidate is PERS qualifying, the salary will reflect the 6.95% increase.
- This position will be represented by the American Federation of State, County & Municipal Employees Union, Local 2505.
- This position serves a six-month trial service period.
- Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.
- Within three days of hire, all applicants will be required to complete the US Department of Justice Form I-9, confirming authorization to work in the United States. OLCC uses E-Verify to confirm that applicants are authorized to work in the United States.
- Driving: The person in this position may drive a State of Oregon vehicle. We require drivers to hold a current, valid driver’s license and maintain a good driving record in order to drive.
- This position requires a background and security check with fingerprinting to work in areas that handle confidential documents. An adverse background and failed security clearance will result in disqualification.
- Be sure to attach a resume. Note: Applicants who don’t attach the required documents or fail to complete the “Work History” section of the application may be automatically disqualified from further consideration. If you are concerned that the requested documents weren’t attached to your application, please email a copy tocorie.shelley@oregon.gov. Material will be associated on your behalf if received before the posting deadline.
- Allow yourself plenty of time to complete and submit the application process.
- Workday will timeout after 20 minutes of inactivity.
- This posting closes at 11:59 PM on the close date listed.
- Be sure to check both your email and Workday account for updates regarding this recruitment.
- Workday performs best in Google Chrome.
- Click here forResourcesand aJob Support Page.
The OLCC provides veterans’ preference points to all eligible veterans. For privacy reasons, please do not attach veterans’ preference documents when initially applying. You will be sent a Workday “Task” to complete once you have submitted your application. The “Task” will prompt you to provide the appropriate documentation for your Veterans’ Preference point selection. For more information, please go here:
THE OREGON LIQUOR & CANNABIS COMMISSION IS AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION EMPLOYER COMMITTED TO WORK FORCE DIVERSITY