Office Manager

About us:

Here at Book Hocking we are a full-scale vacation rental and property management company. With cabins located all across the Hocking Hills area, we take pride in giving our guests a memorable experience that keeps them coming back time and time again. We are truly dedicated to providing a higher standard of care for our guests. We promise to provide the best customer service in the industry. Expect nothing less from us.

While this role is remote, it is useful to have knowledge of the vast Hocking Hills, Ohio area.

Job Summary:
We are seeking an experienced Office Manager to join our team. The Office Manager will be responsible for overseeing the day-to-day operations of our office, ensuring smooth and efficient functioning. The ideal candidate will have a strong background in office management, excellent organizational skills, ability to learn the platforms used for bookings and the ability to communicate effectively with staff and clients.

Responsibilities:
- Oversee administrative tasks such as answering phone calls, emails and all messages - Handle phone calls and inquiries in a professional manner
- Ensure compliance with company policies and procedures
- Coordinate with management and team leads to find resolution to any guest issues
- Maintain confidentiality of sensitive information
- Assist guest when cleaning issues arise during their stay
- Input work orders for maintenance - Assist in booking and canceling reservations, as needed - Submit claims for broken/missing items to the property - Monitor customer reviews across all platforms

Requirements:
- Proven experience in office management or a similar role
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent communication skills, both written and verbal
- Proficient in using office software
- Attention to detail and accuracy in work
- Professional phone etiquette
- Ability to handle multiple tasks simultaneously

We offer competitive compensation based on experience.

If you meet the above requirements and are interested in joining our team as an Office Manager, please submit your resume for consideration. We look forward to reviewing your application.

Job Types: Full-time, Part-time

Pay: From $55,000.00 per year

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Location:

• Logan, OH (Required)

Work Location: Remote