Front Office Manager

NorthStar Hospitality is looking for a Front Office Manager at our Holiday Inn Express & Suites, Lancaster, OH location to serve as a direct supervisor to all Front Office personnel and ensure proper completion of all Front Office duties. Direct and coordinate the activities of the front desk, reservations, guest services, and telephone areas. Prepare reports and budget for the Front Office. Must have a flexible schedule to meet demands of high-volume times.

What NorthStar Hospitality offers:

• Competitive Pay

Employee Discounts

• Medical, Dental, Vision, and Life benefits
• Paid Time Off
• 401k + Employer match
• Opportunity for Career growth

Trains, cross-trains, and retrains all Front Office personnel
Participates in the selection of all Front Office personnel

Schedules the Front Office staff
Supervises workload during shifts
Evaluates the job performance of each Front Office

Maintains working relationships and communicates with all departments

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Resolves guest problems quickly, efficiently, and courteously
Maintain updated records of bookings and payments

Skills:
Work experience as a Hotel Front Desk Supervisor, experience handling cash, accounting procedures, and general administrative task.

Experience with hotel reservations software.
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills

Performs other duties as assigned and needed.

Owned and Managed by NorthStar Hospitality, LLC

NorthStar Hospitality is committed to hiring a diverse workforce and sustaining and inclusive culture providing equal opportunities to associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws In addition, NorthStar complies with applicable state and local laws governing nondiscrimination in employment in every location where NorthStar has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.